We have an intake process where we evaluate the situation of the client.

我们的过程是这样, 首先会评估客户的情况。

And every day I would drive to this building on the West Side of Chicago, go through the security checkpoint and walk down these brown, brick hallways as I made my way down to the basement to observe the intake process.

每天我都会开车去芝加哥西区的这座大楼，通过安全检查站，然后沿着这些棕色的砖砌走廊走下去，然后下到地下室观察进场过程。