| 单词 | call centre |
| 例句 | "Guys, guys!" honk the people of Boots Summer Montage World as they step out of their call centres, excitedly blinking into the unexpected sun. The new Boots ad, plumbing the depths 2013-05-11T05:00:00Z When his sports career was ended by a knee injury, he took a job in a call centre - first selling kitchens and then mortgages, before becoming an energy adviser. Olly Murs: 'Look who's winning now' 2014-11-24T05:00:00Z De Ridder gives the example of online shoe shop Zappos.com, which abolished scripts from its call centre a year ago and gave customer service staff the freedom to deal with complaints however they saw fit. Five ways work will change in the future 2015-11-29T05:00:00Z I’d left school at 16 and worked in call centres until I hit 30, and by then I had four kids and a divorce. ‘I was given a second chance’: six people describe their life changes 2019-11-03T04:00:00Z Two and a half years later I was stuck working in a call centre, depressed and lost. Tracks of our tears: the songs that make G2 writers weep 2011-04-08T07:00:02Z It is now a commerical airport and business centre, with call centres, hotels and restaurants. 'Do you ever think about me?': the children sex tourists leave behind 2019-03-02T05:00:00Z Bengaluru may be India's fastest-growing city, thanks to the boom in call centres and the IT industries, but the influx of Hindi and Tamil speakers looking for work means the language is under threat. Raghu Dixit: Loud enough for Lord Shiva 2011-04-13T21:00:00Z Smartphones, flash cars and social networking are all coveted trappings as we follow Tim through a land of call centres, car parks and protest camps. This week's new exhibitions 2012-06-01T23:06:18Z At the DHL call centre he finds that strict company rules and guidelines – along with time pressure and less than imaginative staff – leave customers feeling dissastisfied. Undercover Boss; Rick Stein's India – TV review 2013-07-02T06:00:22Z He is similarly matter-of-fact about coming out, a process he began at 16, when he went to study fashion at Doncaster College, and met a boyfriend in his part-time BT call centre job. Queer Eye's Tan France: ‘The word gay was never mentioned in my parents’ home’ 2019-03-09T05:00:00Z You wish you were instead one of the lithe Latin crowd with shiny white teeth, but you're from Swindon and due back at the call centre in 36 hours. Clubs picks of the week 2010-04-16T23:09:00Z This book remains a landmark of scholarship and learned empathy, and reminds us of a much older and more profound India underlying the media-land of call centres and software firms. India: A Sacred Geography by Diana L Eck – review 2012-07-27T07:00:02Z Which means, we learn, that the call centre is not just the fullest realisation of Marx's theory of alienation, but also a hotbed of love, lust and lols. TV highlights 04/06/2013 2013-06-04T06:00:08Z Ironically, the call centre was grim, dingy and depressing. From propping up the bar to working at the Samaritans – how I learned to listen 2018-07-21T04:00:00Z The firm specialises in creating voices with accents for call centres. New voice for critic Roger Ebert 2010-03-03T13:51:00Z He delights in taking over Craig's call centre job for the day. Doctor Who: The Lodger ? Series 31, episode 11 2010-06-12T18:30:00Z It is one of the favourite accents for call centres because everyone understands it, and it's nice. Robbie Coltrane: 'My role in Brave is not exactly glam. Not the sort of thing they would have offered to Brad Pitt' 2012-08-02T19:00:01Z Why aren't people who died recently haunting the call centre of Her Majesty's Revenue & Customs? TV OD with David Whitehouse: Great British Ghosts 2012-08-17T23:05:00Z She was 23 years old, a young woman making her way in the world, working nights in an IBM call centre to put herself through medical college to achieve her dream of becoming a physiotherapist. Five years after the gang-rape and murder of Jyoti Singh, what has changed for women in India? 2017-12-03T05:00:00Z I don't sit here thinking: "Get everyone online and close down all the call centres." Martha Lane Fox: I intend to get the whole country online 2010-07-17T23:05:00Z The call centre was a nice detail, situating the poem firmly in the here and now, the world of work and commerce. Poetry workshop: Names 2011-07-12T10:04:43Z This is highlighted by a giant poster on the Durham call centre wall, reading "Say sorry be empathetic". Have you been watching ... Undercover Boss? 2011-08-03T10:48:22Z We're talking men's behaviour at urinals, the mutual hell of call centres, driving etiquette, the things "your dad" does and all the rest. Comedy gold: Jason Manford's Live at the Manchester Apollo 2013-02-14T14:03:04Z The live action short category includes The Phone Call, by British director Mat Kirkby, in which Sally Hawkins plays a helpline call centre volunteer who counsels a mystery man. Birdman and Budapest top Oscar list 2015-01-15T05:00:00Z The answer is simple: call centres cost money and are only necessary if a company is compelled, by law or by competitive pressure, to support its customers. To the internet giants, you're not a customer. You're just another user 2013-06-08T23:05:23Z The sound of a call centre staffed entirely by Vikings. Tango, the new TV advert 2013-07-13T05:00:00Z Would he be working in a call centre rather than going down a mine? What would George Orwell have made of the world in 2013? 2013-01-24T06:00:00Z I hung up on people calling from call centres to sell me things; I said no to a weekend trip with toddlers; I stopped watching season two of True Detective after only one episode. Drowning in commitments? It's time to stop giving a damn 2016-01-01T05:00:00Z Or those workers in Indian call centres who can recount the plot of without having ever actually seen it. America's funniest man 2010-08-21T23:08:00Z He articulates everyman anger at bank managers and call centre workers, dances round his house in his underwear to Jefferson Airplane’s ‘Someone to Love’. St. Vincent: I can't get no beatification – Toronto film festival review 2014-09-07T04:00:00Z "I thought I was going to be in a call centre for the rest of my life," admits Hung. Fuck Buttons, the kings of noise 2013-07-19T13:00:00Z No one knows but Galloway once studied fluid intake among workers in a Cardiff call centre and found that, to keep their ratings up, many would restrict their fluid intake to avoid loo breaks. The truth about hydration: should you drink eight glasses of water a day? 2020-01-27T05:00:00Z Others talked about freedom and being able to totally forget about your rubbish job in a call centre. Music festivals: the sound of escapism 2011-07-18T16:00:01Z The banal frustrations of call centres are subverted and advertising campaigns afforded the power of subliminal influence. This week's new exhibitions 2011-01-08T00:06:27Z Mrs Nowell said: "We realised, because of the time difference between the UK and Vietnam, that our call centre had to be going a lot longer each day." How were the 39 people killed in the Essex lorry case identified? 2023-10-22T04:00:00Z Germany's largest bank earlier this year botched the integration of its Postbank arm, leaving customers complaining that they were locked out of their accounts and unable to reach call centres. Customers of Deutsche Bank units lodge surge in complaints, consumer group says 2023-10-22T04:00:00Z After looking for an insider for months, the BBC managed to track down a young man who had worked as a debt recovery agent for call centres working for multiple loan apps. Inside the deadly instant loan app scam that blackmails with nudes 2023-10-10T04:00:00Z Mr Henry also said he was devastated about the role he played in the crash response at the newly reorganised force call centre at Bilston Glen. M9 officer says fatal crash 'lives with me every day' 2023-10-10T04:00:00Z In June, eight employees disappeared from a call centre which was run by the Cartel Jalisco New Generation cartel. Mexico crime: Suspect held over young men's kidnapping 2023-10-03T04:00:00Z The carrier said its initiative would include improvements to call centre resourcing, more frequent flyer seats, and a review of longstanding policies for fairness. Australia's Qantas flags hit from higher fuel prices 2023-09-24T04:00:00Z In 2017, a fire at a shopping mall in southern Davao City killed 37 call centre agents and a security officer. Fire in Manila residential and warehouse building kills 16 2023-08-31T04:00:00Z He applied for a job in two different call centres - Majesty Legal Services and Callflex Corporation - and spent weeks filming undercover. Inside the deadly instant loan app scam that blackmails with nudes 2023-10-10T04:00:00Z "To help ease pressure we have placed people in a queue, which will mean a short delay in accessing the website and our call centre advisors," they added. Drivers struggling to pay Dartford Crossing charge 2023-07-31T04:00:00Z All of them worked at the same call centre which is now under investigation for allegedly being used to defraud foreigners looking to buy timeshares in Mexican tourist resorts. Mexico violence: Bodies found dumped in ravine are missing call centre workers 2023-06-07T04:00:00Z Officials were searching for seven young call centre workers, who had been reported missing last week, when they found the bodies. Mexican police find 45 bags of human remains 2023-06-01T04:00:00Z Staff at call centre company Firstsource Solutions in Northern Ireland have been warned their jobs are at risk. Firstsource: Job loss fears in Belfast and Londonderry 2023-05-25T04:00:00Z Hari - not his real name - worked at a call centre doing recovery for one of the apps Mounika had borrowed from. Inside the deadly instant loan app scam that blackmails with nudes 2023-10-10T04:00:00Z A post on Dart Charge's Twitter page said its website was "currently at capacity" and therefore people were struggling to access it, as well as call centre advisors. Drivers struggling to pay Dartford Crossing charge 2023-07-31T04:00:00Z The mayor of Zapopan, where the call centre is located, said the business operated illegally and "did not have any licences". Mexico violence: Bodies found dumped in ravine are missing call centre workers 2023-06-07T04:00:00Z "Out of a call centre in Wales' very own Nantgarw, King Charles III, as Prince of Wales, established the Prince's Trust - a charity providing support and opportunities, helping over one million young people," he said. Coronation: Senedd presiding officer Elin Jones not attending event 2023-05-04T04:00:00Z Some call centres play pumping music in the background. The billion-dollar scammers who will steal your life savings 2023-04-11T04:00:00Z He said his loan recovery call centres adhere to strict standards and he denied profiting from the suffering of ordinary Indians. Inside the deadly instant loan app scam that blackmails with nudes 2023-10-10T04:00:00Z Two people died and Police Scotland earned a criminal conviction over a series of failures linked to a staff shortage that followed the amalgamation of call centres. A decade of Police Scotland - fewer officers, more work 2023-03-31T04:00:00Z "It's a house which operated without any kind of permit, it's more when we checked it we noticed it was not really a proper call centre at all, it was totally illicit," the mayor said. Mexico violence: Bodies found dumped in ravine are missing call centre workers 2023-06-07T04:00:00Z The comedian, who co-created the programme and stars as Ruby, said she was inspired by a recce to a call centre a few years ago. Jayde Adams TV show Ruby Speaking to reflect working class Bristol 2023-03-22T04:00:00Z Kezerashvili also owns a Kyiv office building that was home to both the scam call centre selling EverFX and the tech firms that provided the software - offices which were raided by police in November. The billion-dollar scammers who will steal your life savings 2023-04-11T04:00:00Z The regulator said it has been made aware of poor call centre performance over an extended period. Energy suppliers' customer service 'below standard', says regulator 2023-03-15T04:00:00Z In a statement, Brazilian police said a Czech national based in Lisbon had opened a call centre and hired hundreds of struggling Brazilian workers living in the Portuguese capital. Brazilian police bust 'Wolf of Wall Street' crime ring in Lisbon 2023-03-07T05:00:00Z Tests carried out on human remains found dumped in a ravine in Mexico suggest they are those of workers who disappeared from a call centre. Mexico violence: Bodies found dumped in ravine are missing call centre workers 2023-06-07T04:00:00Z The call centre of Jakarta's main fire station said it had dispatched 51 units to the Plumpang area in North Jakarta, adding that the fire was huge. Fire at Indonesia's Pertamina fuel storage station kills 17 2023-03-03T05:00:00Z Mr Mgeladze also denied our accusations, telling us that he has never owned any call centres fraudulently mis-selling investments and has no knowledge of the Milton group. The billion-dollar scammers who will steal your life savings 2023-04-11T04:00:00Z This will include call centre performance and suppliers' processes for setting customers' direct debits. Energy suppliers' customer service 'below standard', says regulator 2023-03-15T04:00:00Z He started reselling sneakers - or trainers to most of us - six years ago online while working at a call centre. Cost of Living: Trainer sales go down after Covid pandemic spike 2023-02-24T05:00:00Z Investigators suspect the call centre was a front for an illegal estate agency aimed at defrauding and extorting US tourists. Mexico violence: Bodies found dumped in ravine are missing call centre workers 2023-06-07T04:00:00Z Mr Whitehouse's company, housed in a former British Gas call centre, receives around 10,000 smartphones every month from Samsung, with whom it has a contract, as well as other sources. UK phone repair apprenticeship needed, says firm 2023-02-23T05:00:00Z They are hoping to join forces with others at the facility, who include call centre workers and people making solar panels and batteries. Tesla workers launch first ever union campaign 2023-02-14T05:00:00Z The centre in Newcastle was founded in 2014, initially as a call centre to deal with player issues but its role has developed significantly since then. Toxic gaming tackled by Ubisoft's unique police alert system 2023-02-07T05:00:00Z In one of its call centres, five council workers wearing headsets are taking and making calls to people who've applied for extra support - on average about 300 phone calls are made and received each week. Cost-of-living crisis: How people in Blackburn are helping each other 2023-01-20T05:00:00Z His case was not at first linked to the call centre because his relatives had only mentioned that he worked for a "small business". Mexico violence: Bodies found dumped in ravine are missing call centre workers 2023-06-07T04:00:00Z Alongside paramedics, 999 call centre workers will also going on strike. NHS bosses fear impact of second ambulance strike 2023-01-10T05:00:00Z The action will involve all ambulance employees, including call centre and control room staff, not just emergency crews. Strikes Update: How Wednesday 11 January’s walkouts will affect you 2023-01-10T05:00:00Z The service said it was working with other parts of the NHS to tackle handover delays and recruiting call handlers and clinicians into the call centres, as well as front-line ambulance crews. I worry we're killing people - ambulance call centre worker 2023-01-09T05:00:00Z "Having a call centre isn't a silver bullet," he said. Fraud victims 'devastated' by Revolut's response 2022-12-04T05:00:00Z The partner of 37-year-old Jesús Salazar said she had received a last message from him as he arrived at the call centre that same afternoon. Mexico violence: Bodies found dumped in ravine are missing call centre workers 2023-06-07T04:00:00Z But in the missing complaint to the Mumbai police in early October, her father says they met in 2018 at a call centre where they both worked. Shraddha Walkar and Aftab Poonawala: India gripped by gruesome 'fridge murder' 2022-11-24T05:00:00Z He has now done research into what has changed with the benefits system since Daniel Blake was depicted coming up against inflexible and unsympathetic staff in benefit offices and call centres. I, Daniel Blake star Dave Johns updates film's story for stage premiere 2022-11-17T05:00:00Z Set in his home town, Bullring Techno Makeout Jamz follows an aspiring artist facing the reality of giving up his dreams as mounting debts lead him to a post-university call centre job. Actor wins 2022 Bruntwood Prize for debut play 2022-11-15T05:00:00Z A case worker at Shelter's Sheffield call centre tells BBC Newsbeat rising rents and living costs are "a recipe for disaster for young people". Cost of living and rent 'recipe for disaster for young people' 2022-11-10T05:00:00Z In January 2012, she started a job at a call centre in Gurgaon, a suburb of the capital, and was the sole breadwinner for her family. Chhawla rape: India shocked as men sentenced to death freed 2022-11-08T05:00:00Z Mr Bradley says the answer is to invest in sectors like technology and business services, such as call centres. Pacific Island Fiji aims for a high-tech future 2022-10-09T04:00:00Z So far, the recruiters have helped Hongkongers take up roles in call centres, food processing and office administration. Swapping Hong Kong for Crewe: 'We won't go back' 2022-09-24T04:00:00Z Hundreds of 999 call centre staff are set to join strike action scheduled for next month, their union has said. Hundreds of 999 call handlers to join strikes in October 2022-09-21T04:00:00Z A range of workers including Openreach engineers, BT call centre staff, railway workers and barristers have walked out in recent weeks in pay disputes as wages fall further behind soaring inflation of about 10%. Some strike action cancelled after the Queen's death 2022-09-08T04:00:00Z A range of workers including Openreach engineers, BT call centre staff, railway workers and barristers have walked out in recent weeks as wages fall further behind soaring inflation of about 10%. Royal Mail staff announce fresh strikes over pay 2022-09-07T04:00:00Z These attributes have helped outsourced call centres take off in Fiji. Pacific Island Fiji aims for a high-tech future 2022-10-09T04:00:00Z In addition, it was found that moving staff between different call centre services, such as booking vaccine appointments, was adding to this pressure. Scotland's Covid contact tracing staff lacked training - watchdog 2022-09-02T04:00:00Z A silicon valley start-up has developed technology that can change the accents of call centre workers in real time. Tech start-up denies turning call centre voices 'white' 2022-08-25T04:00:00Z Engineers and call centre staff voted in favour of industrial action after BT offered a £1,500 per year pay rise. Thousands of BT workers walk out in strike over pay 2022-07-28T04:00:00Z EasyJet announced this week it had recruited 350 new customer service staff and was opening a new call centre in Milan to help ease delays. Gatwick Airport hires 400 security staff for summer 2022-07-21T04:00:00Z ANZ uses these call centres for credit card processing, lending operations, payments and account functions. Pacific Island Fiji aims for a high-tech future 2022-10-09T04:00:00Z A survey of 159 NSS call centre staff in June last year found some felt they "did not have sufficient time and resources to manage their training and knowledge" when on calls to the public. Scotland's Covid contact tracing staff lacked training - watchdog 2022-09-02T04:00:00Z The student found a technical support role in a call centre, but he was fired after three months, because, Mr Narayana said, of the discrimination he faced because of his accent. Tech start-up denies turning call centre voices 'white' 2022-08-25T04:00:00Z "Our call centre has information about 7,200 people," said Mr Kotenko, Ukraine's commissioner for missing persons. Ukraine war: 7,200 Ukrainian service personnel missing - ombudsman 2022-07-11T04:00:00Z They stayed in San Pedro Sula to look for jobs, but the best they could find was working as operators in a call centre, Ms Caballero said. Texas migrant deaths: 'I still have to bring my children home' 2022-07-01T04:00:00Z Other businesses are using these call centres for customer sales. Pacific Island Fiji aims for a high-tech future 2022-10-09T04:00:00Z At a call centre workers pass on family messages, which range from the practical to the heart-breaking. Ukraine round-up: Conflict overshadows G7 summit 2022-06-26T04:00:00Z A former call centre agent himself, Mr Narayana said in his experience agents would be abused or discriminated against because of how they sound - abuse the company believes its technology can prevent. Tech start-up denies turning call centre voices 'white' 2022-08-25T04:00:00Z The heart of the tracing agency is the call centre. Ukraine war: Helping families find missing loved ones 2022-06-26T04:00:00Z When he started his comedy back in 2003, a hobby away from his "soul destroying" call centre job, he would gloss over being blind. How does blind comedian Chris McCausland play the HIGNFY picture round? 2022-06-24T04:00:00Z And like India and the Philippines, the call centres are proving to be a stepping stone for the evolution of a wider technology sector. Pacific Island Fiji aims for a high-tech future 2022-10-09T04:00:00Z But the GMB and Unite unions are also consulting engineers and call centre staff at Gatwick, Glasgow, Manchester and Newcastle on taking action. BA strikes at risk of spreading to more staff 2022-06-24T04:00:00Z Many call centre staff have reported being expected to speak with an American accent. Tech start-up denies turning call centre voices 'white' 2022-08-25T04:00:00Z The whole 225-strong workforce, from carpenters to communications, from the chief executive to the call centre, started working fewer hours earlier this week. Four-day working week: Merthyr firm takes part in global trial 2022-06-11T04:00:00Z King told the call centre that he had tried to apprehend the man who had run off. Bury St Edmunds father and son guilty of 'vigilante style' murder 2022-05-31T04:00:00Z Legal filings claim that job advertisements for the moderation work were misleading and say that Sama used a variety of terms such as "call centre agents, agent and content moderator" to describe the roles. Meta being sued by ex-Facebook content moderator 2022-05-12T04:00:00Z At the company's headquarters in Eastleigh, Hampshire, the customer call centre has had a busy month, with a 60% increase in call volumes compared to last April, and 40% more applications for interest free loans. Prepay energy customers disconnect over price rises 2022-04-29T04:00:00Z Shalu Yadav, a BBC journalist based in Delhi who worked at three call centres to earn extra money as a student, said employers expected her to learn about American culture and use an American accent. Tech start-up denies turning call centre voices 'white' 2022-08-25T04:00:00Z The mayor of eThekwini - which is the area including Durban and its surrounding towns - has apologised to residents who were left stranded after the emergency call centre was overwhelmed overnight. South Africa's Durban floods: At least 45 die as rain and mudslides cause havoc 2022-04-12T04:00:00Z Ottawa police say their emergency call centres are being flooded with fake calls. Freedom Convoy: US offers Canada support to end truck protest 2022-02-10T05:00:00Z The strikes at branches in Berlin, Dortmund and Cologne as well as at the bank’s call centre follow days of separate wage negotiations for the broader banking industry in Germany. Deutsche's Postbank faces strike as wage talks deadlock 2022-01-30T05:00:00Z About 1,000 call centre staff will be trained to become zero-carbon living advisers, with specialist knowledge of green home products and technologies from tariffs, to making homes more energy efficient. Ovo Energy set to close Perth office in UK job cuts plan 2022-01-13T05:00:00Z Hundreds of people will be working in NHS 24 call centres over the Christmas period. NHS 24 warns of call delays over high festive demand 2021-12-23T05:00:00Z The man, an employee of an outsourced company, works in a call centre in the west of Scotland dealing with people who call to query outstanding balances. Scottish Power probe into claims of 'aggressive' energy debt tactics 2021-12-17T05:00:00Z Since arriving in Scotland from her home in Siofok, she has worked in call centres and as a waitress but said busking is where she makes the most money. The strangers sharing stories on Edinburgh's listening bench 2021-12-13T05:00:00Z It apologised and promised to hire more call centre workers. Call centre staff being stalked and abused, says bank boss 2021-12-08T05:00:00Z The company said it had provided hot meals, drinks and mobile phone charging for the worst-affected communities and most vulnerable customers, and had drafted in extra resources to its customer call centre. Storm Arwen: Five days and counting without electricity 2021-12-01T05:00:00Z However, the former call centre worker went beyond being a comedy character and was re-elected twice. H'Angus the Monkey ex-Hartlepool mayor Stuart Drummond relocating 2021-10-15T04:00:00Z The call centre whistle-blower said the tactics he is asked to deploy have taken a toll on his mental health. Scottish Power probe into claims of 'aggressive' energy debt tactics 2021-12-17T05:00:00Z When hit by a car while cycling, Harriet fractured her leg, and was forced to leave her twin jobs as a door-to-door charity helper and call centre worker. Universal Credit reduction: 'I feel overwhelmed' at financial impact 2021-10-05T04:00:00Z The Labour Force survey also showed that 24% were "intermediate", defined as having parents with jobs such as secretaries, call centre agents and nursery nurses. KPMG seeks to increase working class staff numbers 2021-09-09T04:00:00Z However, complaints from savers who were worried about the changes flooded in, at a time when NS&I's call centres were facing their own Covid-related staffing pressures. U-turn over Premium Bond prizes paid by cheque 2021-06-24T04:00:00Z They complain of long waits to speak to staff in call centres and, when they get through, they are not given case-specific advice. Brexit bureaucracy creates British nightmare for Dutch boat captain 2021-06-09T04:00:00Z French firm Teleperformance is a leading global provider of call centres for companies and health providers. The tech helping emergency responders save lives in the pandemic 2021-05-09T04:00:00Z Its main two remaining call centres are in Leeds in northern England and Hamilton, Scotland. Exclusive-HSBC moves more than 1,200 UK staff to permanent home working 2021-04-07T04:00:00Z And it was while she was working as a manager at a call centre that she got life-changing news. Ruby Rose on gender, bullying and breaking free: ‘I had a problem with authority’ 2021-03-31T04:00:00Z Small clusters were detected at the end of the July - one centred on a call centre in North Lanarkshire and another linked to an Inverclyde pharmacy. Covid in numbers: The story of Scotland's pandemic 2021-03-22T04:00:00Z One test and trace call centre received more than 500 calls from employees. Covid-19: Nearly 4,000 Amazon staff given wrong test results 2021-02-16T05:00:00Z The firm set up a new virtual call centre platform in less than two weeks. The tech helping emergency responders save lives in the pandemic 2021-05-09T04:00:00Z But the world champion breakdancer also works in a call centre and trains in his garage in Derby. GB's breakdancing star who works in a call centre 2021-01-30T05:00:00Z "It's likely I got ill at work," says call centre worker Dan, not his real name, who contracted Covid this month and passed the virus to his girlfriend. Covid: Data shows outbreaks in England's offices in lockdown 2021-01-28T05:00:00Z In an effort to combat some of the concerns, the university repurposed its admissions call centre to handle queries from worried students and their parents. Coronavirus: How the UK dealt with its first Covid case 2021-01-28T05:00:00Z A call centre employee, working for a private company on behalf of test and trace, told the BBC the error led to thousands of confused Amazon employees contacting the 119 helpline. Covid-19: Nearly 4,000 Amazon staff given wrong test results 2021-02-16T05:00:00Z Calls from people wanting to withdraw money, and complaints from those worried about Premium Bonds prize changes flooded in - but call centres were facing their own Covid-related staffing pressures. Premium Bonds operator NS&I 'must work hard to win back customers' 2021-01-21T05:00:00Z Instead, he had to go home and enter their names into a database so a call centre could contact them individually. Special Report: 50,000 COVID-19 deaths and rising. How Britain failed to stop the second wave 2020-11-24T05:00:00Z The same data show that most of the contacts who are traced by call centres – which do the bulk of contact tracing – live in the same home as the person who tested positive. Britain's COVID-19 Track and Trace failures, in numbers 2020-11-24T05:00:00Z In South Korea, a call centre on the 11th floor of an office building saw one person infect more than 90 others. Covid-19: Five ways to avoid catching the virus indoors 2020-11-13T05:00:00Z Still, a year-long stint in a call centre may not be attractive to recent graduates expecting a high-flying career in financial services, said the second person. Japan's Nomura to start new grads in call centre as sales change: sources 2020-10-05T04:00:00Z In Manila and in Santiago, call centres were vacated during lockdowns. Inside the airline industry's meltdown 2020-09-29T04:00:00Z For instance, it has shared that 120 people infected at the church have spread the coronavirus to people at 22 venues, including 4 call centres and 3 hospitals in Seoul. Why the United States is having a coronavirus data crisis 2020-08-24T04:00:00Z Outside of those very localised outbreaks, it is call centres who trace contacts. Contact tracers in England cut by 6,000 2020-08-10T04:00:00Z Meanwhile, Labour called for a "rapid reform" of the test and trace system, suggesting local health protection teams were more effective than national call centres. Little evidence of school transmission - minister 2020-08-10T04:00:00Z “Their image of working at a brokerage may not match with working at a call centre.” Japan's Nomura to start new grads in call centre as sales change: sources 2020-10-05T04:00:00Z The latest cluster follows another outbreak at a pharmacy in Inverclyde last week, which itself was linked to an outbreak at a call centre in Lanarkshire. Lockdown 'reverse gear' warning after pub cluster 2020-08-02T04:00:00Z "I would love to use the cash to see lots of different parts of the world or buy my first house," said call centre trainer Sophie Dutton. AO World staff could share in £300m bonus scheme 2020-07-22T04:00:00Z A pub in Motherwell that said it is linked to the outbreak at the call centre said it would reopen on Tuesday as normal after being closed for a deep clean. Contacts traced in Covid-19 centre outbreak 2020-07-20T04:00:00Z These include indoor entertainment such as nightclubs, bingo, theatres, and music venues; the return of live outdoor events; indoor gyms; and the reopening of non-essential offices and call centres. What can I now do - and what are the rules? 2020-07-14T04:00:00Z They also have a new production, For Quality Purposes, which is set in a call centre, directed by James Yarker and devised by the company specifically to be performed online. Hottest front-room seats: the best theatre and dance to watch online 2020-07-11T04:00:00Z Stephen, a former computer programmer and call centre manager, spotted the call was a scam. Bogus contact tracers target the vulnerable 2020-06-29T04:00:00Z "It's exciting. When do you ever get the opportunity to earn such a lump sum of money in your life?" said call centre sales manager Melissa Lee. AO World staff could share in £300m bonus scheme 2020-07-22T04:00:00Z Thousands of workers in the government's new test and trace call centre failed to trace a single contact of a coronavirus case in the first three weeks of operation. Government call handlers traced no Covid contacts 2020-06-29T04:00:00Z She started work in a pawn shop and also worked in call centres, a furniture factory and the post service. Profile: Labour MP Rebecca Long-Bailey 2020-06-25T04:00:00Z Another vehicle plant in Turkey and motorcycle plants in India and Brazil were back up and running by Wednesday, he said, while some North American call centres and online financial services continued to experience disruptions. Honda resumes production at plants hit by suspected cyber attack 2020-06-12T04:00:00Z I ask questions, but the woman on the other end apologises, says she’s in a call centre and has no more information. I’ve been ill for months, but I still don't know if it is Covid-19 2020-06-06T04:00:00Z Working in a call centre was where I learned the right way to treat and talk to staff. Job-hunting tips for 2020 graduates, from the Class of 2008 2020-06-04T04:00:00Z At the Tokyo Befrienders call centre, the phones continue to ring. Calm before the storm for Japan suicides as coronavirus ravages economy 2020-05-28T04:00:00Z Others were recruited from call centres or they are students looking for a summer job. What's it like to be a contact tracer? 2020-05-28T04:00:00Z They include about 1,000 customer care call centre staff and nearly as many meter readers. Ovo Energy to close offices and cut 2,600 jobs 2020-05-19T04:00:00Z In Barcelona it has rescinded a call centre’s contract, with the loss of 800 jobs. Airbnb slump means Europe's cities can return to residents, say officials 2020-05-09T04:00:00Z In the end I spent a year working at a call centre. Job-hunting tips for 2020 graduates, from the Class of 2008 2020-06-04T04:00:00Z Its virus task force on March 27 said it would add links on its website to 20 telehealth services and create a “digital call centre” to direct traffic. Indonesia leans on healthtech startups to cope with virus surge 2020-04-09T04:00:00Z Natalie Greenway left a job in retail management to start a new job as a customer services manager at a call centre on 16 March. New job starters 'petrified' over wage help scheme 2020-03-31T04:00:00Z It said call centres were overloaded and asked customers not to call, and await email instructions. Market slide wipes out gains of Trump presidency as Covid-19 crisis deepens – business live 2020-03-18T04:00:00Z This week in Seoul, there was a mass infection at a call centre. Coronavirus: The 'trace, test and treat' approach 2020-03-11T04:00:00Z The country is well-known for outsourcing jobs from Western countries to legitimate call centres, but there's also a thriving dark side. Confessions of a call-centre scammer 2020-03-07T05:00:00Z Panorama broadcast hacked footage from inside the call centre which showed how staff charged people hundreds of pounds to fix non-existent computer problems. Scam call centre owner in custody after BBC exposé 2020-03-04T05:00:00Z UK power operators say they have employed extra engineers and call centre staff to respond to any possible impact of the storm, after widespread power cuts last weekend. Storm Dennis 'may cause more damage than Ciara' 2020-02-15T05:00:00Z The call centre team manager also enlisted people at work and fellow Leeds United fans who he met through social media. How have you got on with New Year resolutions? 2020-01-31T05:00:00Z However, Action Fraud's call centre and computer systems are handled by private companies. Police 'struggle' as fraud cases reach 2,000 a day 2020-01-25T05:00:00Z Six months into the job, the call centre Sam worked at was raided by the police and was forced to shut down. Confessions of a call-centre scammer 2020-03-07T05:00:00Z Mr Chauhan is now in custody after police raided the call centre. Scam call centre owner in custody after BBC exposé 2020-03-04T05:00:00Z Across the UK, mines were turned into museums, factories swapped for call centres, meaningful local government replaced by development quangos. This Labour meltdown has been building for decades | Aditya Chakrabortty 2019-12-14T05:00:00Z He works in a call centre, and I spent two months going to his house every week on his day off. Garrod Kirkwood's best photograph: one man and his whippet in a seaside arcade 2019-11-07T05:00:00Z A further 120 jobs are to be lost at a claims management call centre, bringing the total to 250. PPI call centre to shed further 120 jobs 2019-10-24T04:00:00Z This week, the BBC showed scammers at work in an Indian call centre, recorded by an activist who hacked into the company's security cameras. Confessions of a call-centre scammer 2020-03-07T05:00:00Z Indian police are appealing for British residents who paid money to the call centre to contact them by email at Shocybergrg.pol-hry@gov.in. Scam call centre owner in custody after BBC exposé 2020-03-04T05:00:00Z Let the computers take over the call centres. Can a computer fool you into thinking it is human? 2019-09-24T04:00:00Z It is running a call centre and Twitter feed with open direct messages to respond to holidaymakers 24 hours a day, seven days a week. 'Everyone has been kicked out of their rooms' 2019-09-24T04:00:00Z All four police forces in Wales use specialist mental health-trained staff in their call centres or in triage teams that attend mental health-related incidents. Help for mental health calls 'costs police £1.2m' 2019-09-01T04:00:00Z Indian call centre says must speak to UK but all calls cut off. BA strike: Confusion over cancellations continues 2019-08-26T04:00:00Z Hundreds of thousands of people are employed in legitimate call centres in India, but there are also dozens of call centres running scams. Scam call centre owner in custody after BBC exposé 2020-03-04T05:00:00Z Amelia talks directly to the customers of some banks, but is used by US company Allstate Insurance to provide information to the call centre workers which they use while talking to customers. Can a computer fool you into thinking it is human? 2019-09-24T04:00:00Z For 12 years now, Anita Pires has been working at the call centre for Camelot, the company that runs the UK’s national lottery. From the lottery to Nobel prize: meet workers who make life-changing phone calls 2019-08-18T04:00:00Z These will include work in call centres and warehouses. Martin Rees: ‘Climate change is a doddle compared with terraforming Mars’ 2019-08-18T04:00:00Z Luis, not his real name, lives in Flanders now and works in a call centre, using his French, Spanish, Dutch and English. As Trump closes US doors to migrants, Latin Americans look to Europe 2019-07-10T04:00:00Z Calum would work day jobs in various call centres to help pay for their music videos. The hidden clues to a rapper's death 2019-05-16T04:00:00Z Automated systems are already getting higher customer satisfaction ratings than people in call centres, threatening a key source of jobs in many countries. Will AI kill developing world growth? 2019-04-17T04:00:00Z Today, it is one of the world's top outsourcing destinations, with many of its workers powering back-end IT systems, call centres and software development. Why India is one of world's most protectionist countries 2019-04-10T04:00:00Z The way that hourly pay and bonuses were structured in the company I signed up with in 2012, which had several large call centres around the US, is probably typical. My dispiriting, infuriating – and illuminating – time as a political telemarketer 2019-04-02T04:00:00Z Insurers say they are already incurring hefty costs to organise the cards and prepare their staff in call centres to handle an inevitable barrage of questions. Brexit: what happens the next day if there is no deal? 2019-02-23T05:00:00Z I wonder how you see the city today with so many of those jobs replaced by call centres? The Specials: ‘Respect people. Be kind to people. What else have we got?’ 2019-02-03T05:00:00Z The New York Times said that New Delhi police made the arrests during raids on 26 call centres linked to the scams. Fake virus scammers raided in India 2018-11-29T05:00:00Z Mostly these are low-skilled roles: truck drivers, cashiers, call centre workers and more. Joseph Stiglitz on artificial intelligence: 'We’re going towards a more divided society' 2018-09-08T04:00:00Z The call centres need to maintain an average of money-raised-per-person-called, under the terms of their contracts with client campaigns. My dispiriting, infuriating – and illuminating – time as a political telemarketer 2019-04-02T04:00:00Z Several million people are employed in call centre roles in the US and UK and hundreds of thousands more rely on such work in countries like India and the Philippines. How chatbots are coming for our call centre jobs 2018-08-23T04:00:00Z Review farms, the reputation economy’s answer to call centres, proliferated in China and south-east Asia. How TripAdvisor changed travel 2018-08-17T04:00:00Z The raids were prompted by Microsoft filing complaints with local police in New Delhi about call centres it claimed were involved in the fraudulent operations. Fake virus scammers raided in India 2018-11-29T05:00:00Z A whistleblower told the BBC it happens because of pressure on call centre staff to meet customer satisfaction targets. Vodafone customers 'vulnerable to fraud' 2018-08-16T04:00:00Z Another widespread misconception is that call centres are an organ or an appendage of the Democratic party proper, or of any of the liberal-left advocacy groups that a centre might have as clients. My dispiriting, infuriating – and illuminating – time as a political telemarketer 2019-04-02T04:00:00Z Currently, companies, such as large US insurer Allstate, use Amelia to interact with human call centre workers, not replace them. How chatbots are coming for our call centre jobs 2018-08-23T04:00:00Z In 2008, Spinvox, a company that converted voicemails into text messages, was accused of using humans in overseas call centres rather than machines to do its work. The rise of 'pseudo-AI': how tech firms quietly use humans to do bots' work 2018-07-06T04:00:00Z He would also subsidise the 160 local call centres that serve the national suicide-prevention lifeline, and tend to operate on a shoestring. Suicide is born of despair. Suicide prevention is far from hopeless 2018-06-14T04:00:00Z The whistleblower said call centre staff were trying to keep customers happy to protect their bonuses, at the cost of security. Vodafone customers 'vulnerable to fraud' 2018-08-16T04:00:00Z For his book Working the Phones, Jamie Woodcock, a sociologist of work at the Oxford Internet Institute, spent six months working in a call centre. Employers are monitoring computers, toilet breaks – even emotions. Is your boss watching you? 2018-05-14T04:00:00Z It listens to incoming customer calls, interprets the emotional content - is the customer irate about something going wrong? - and automatically brings up appropriate response information on the call centre worker's computer screen. How chatbots are coming for our call centre jobs 2018-08-23T04:00:00Z The call would then be transferred to a human operator in an overseas call centre, who would try to sell the consumer a holiday or timeshare arrangement. Record $120m fine for nuisance robocalls 2018-05-11T04:00:00Z Nearly 800 jobs are set to be axed as Virgin Media closes its call centre in Swansea. 800 jobs axed as call centre to shut 2018-05-03T04:00:00Z Having worked as an instructor in the United States, his aim is to open up an English academy to prepare people to work in the call centres. Shackled deportees become friends in adversity 2018-03-29T04:00:00Z It runs a free kindergarten, a microcredit programme, a call centre and, nearby, a large community bakery, all with the aim of helping the unemployed get work. Mauricio Macri fights Argentina’s tradition of handouts for votes 2018-03-22T04:00:00Z His company is already working with call centre firms in the Philippines. How chatbots are coming for our call centre jobs 2018-08-23T04:00:00Z He requested access to Facebook pages, “subscriber, donation and local group data”, email engagement and call centre records. Cambridge Analytica misled MPs over work for Leave.EU, says ex-director 2018-03-23T04:00:00Z Jen - not her real name - used to work at a G4S call centre on the Compass contract, which provides accommodation to asylum seekers in the Midlands and the north of England. What is it like when an asylum centre opens near you? 2018-03-18T04:00:00Z He thinks clever chatbots will replace most call centre staff within 10 years. Adapt or die: How to cope when the bots take your job 2018-03-15T04:00:00Z He tricked call centre staff and company employees, typically using a fake identity, to obtain bank statements, mortgage records, utility bills and ex-directory numbers. 'I was nothing more than a common thief': master of Fleet Street's dark arts reveals trade secrets 2018-03-07T05:00:00Z Will the millions of other call centre workers around the world be so lucky? How chatbots are coming for our call centre jobs 2018-08-23T04:00:00Z Two of the company's call centres in Scotland have closed due to staff shortages following the cold weather. Gas supply warning continues 2018-03-01T05:00:00Z That’s because the factories and the pits were replaced by call centres and warehouses, where the scope for humans to be replaced by machines is most obvious. Robots will take our jobs. We’d better plan now, before it’s too late | Larry Elliott 2018-02-01T05:00:00Z He is young and leftwing, and before academia he worked in call centres: he knows how awful a lot of modern work is. Post-work: the radical idea of a world without jobs 2018-01-19T05:00:00Z Axact, which claims to be the "world's largest IT company", operates a network of hundreds of fake online universities run by agents from a Karachi call centre. Thousands of fake degrees sold in UK 2018-01-15T05:00:00Z Two months before the raid, two employees of the call centre had contacted the Federal Trade Commission in Washington to tip them off. The scammers gaming India’s overcrowded job market 2018-01-02T05:00:00Z Firefighters battled for hours to extinguish the blaze that started on Saturday morning on the third floor and spread to the floor above, trapping employees of a call centre. Many feared dead in Philippines mall fire 2017-12-23T05:00:00Z Ms Djordjevitch said the jobs market was "quite buoyant," with posts at call centres and the nearby biscuit factory, as well as in neighbouring Newport. Universal credit - the first six months 2017-12-21T05:00:00Z A tribunal ruled Mr Ali, a call centre worker, had been discriminated against. Appeal over father's paternity pay rights 2017-12-20T05:00:00Z In 2003, he developed a heart condition and Vikram, then working in a call centre in Bangalore, was asked to return. Abu Dhabi: the city where citizenship is not an option 2017-12-13T05:00:00Z “See, every call centre is engaged in one or the other kind of fraud. You can’t do much,” he said, avoiding eye contact. The scammers gaming India’s overcrowded job market 2018-01-02T05:00:00Z "It's the software guys, the marketing guys and the investment guys, it's not the menial work or the traditional call centre stuff, it's quality jobs," he added. Tech firms face skilled staff battle 2017-11-16T05:00:00Z Like many returning bilingual Mexicans, she was able to get a job at a call centre. What happens to Mexicans returned from US? 2017-10-31T04:00:00Z Ms Clifford said there was also a "disproportionate impact on deaf customers", with call centres "ill-equipped to deal with non-hearing customers". Disabled 'losing out on jobs' due to cap 2017-10-23T04:00:00Z Claims the Conservatives used a call centre in Neath to canvass voters during the general election campaign are being investigated by police. Police probe claims Tories' used call centre to canvass vote - BBC News 2017-08-25T04:00:00Z Kumar’s business thrives on the fact that scam call centres are always short of employees. The scammers gaming India’s overcrowded job market 2018-01-02T05:00:00Z They might be as small as a call centre or cover an entire city. Honduras experiments with charter cities 2017-08-10T04:00:00Z Unlike working in a call centre, an English teaching position would provide a long-term career. What happens to Mexicans returned from US? 2017-10-31T04:00:00Z By the end of the year there will be 100 such staff, based in call centres in Newport, Leeds and Dunfermline. In debt with cancer: Is your bank listening? - BBC News 2017-07-28T04:00:00Z "We will be asking the Conservative Party about the marketing campaigns conducted from this call centre," he said. Tories deny using Neath call centre to breach election law - BBC News 2017-06-23T04:00:00Z “You think because the people who run these call centres are making so much money every day, you might as well make some of it while you are here,” said Kapoor. The scammers gaming India’s overcrowded job market 2018-01-02T05:00:00Z In a Manila call centre, Sarah Prestoza spends hours helping exasperated callers on the other side of the world troubleshoot problems with their internet connections. Philippines outsourcing: 'Customers want people, not robots' - BBC News 2017-06-20T04:00:00Z "If you work at a call centre you do things repeatedly. I don't see it as enjoying my job," said Ms del Rio. What happens to Mexicans returned from US? 2017-10-31T04:00:00Z But throughout our conversation, he returns to his Club Internet call centre days as the period that shaped him the most. Mounir Mahjoubi, the 'geek' who saved Macron's campaign: 'We knew we were going to be attacked' 2017-06-13T04:00:00Z Some of the mills are abandoned, although several of the larger ones have been converted into call centres. The Scottish voters at the heart of a Tory-SNP battle - BBC News 2017-05-22T04:00:00Z The closure of the Police Scotland control room and call centre in Aberdeen happened last month. Police sent to incident at Tesco store in Glasgow rather than Aberdeen - BBC News 2017-04-11T04:00:00Z A surprising number have degrees in other disciplines, but work in call centres because the money is better. Philippines outsourcing: 'Customers want people, not robots' - BBC News 2017-06-20T04:00:00Z Scammers find their victims by obtaining contact details from hotels or call centres, or even online. Lottery scams prey on the vulnerable and help fuel violence in Jamaica 2017-04-02T04:00:00Z The sources describe working in "call centres" in two Indian cities. Inside the TalkTalk 'Indian scam call centre' - BBC News 2017-03-06T05:00:00Z While Uber lost the legal battle over English requirements, it won on two separate disputes over drivers’ insurance and the need for a 24-hour call centre. Uber loses court case to block English-language written test in London 2017-03-03T05:00:00Z He also set up a call centre in Poland offering IT services for German speakers, and call centres in Bulgaria and Georgia offering IT support in French. 'Robbed of sight, I have a vision to help the blind see' - BBC News 2017-02-25T05:00:00Z But one company, Verizon, just created a thousand new jobs at its US call centres, at the expense of a contract with an operation in the Philippine province of Cebu. Philippines outsourcing: 'Customers want people, not robots' - BBC News 2017-06-20T04:00:00Z People can’t bear waiting without knowing how long the wait will be, which is why call centres often tell you your number in the queue. There is no ‘rule of six’ – the truth about the science of queueing 2017-02-19T05:00:00Z The criminals then used the data to operate at least three call centres, according to the whistleblowers, where staff work in shifts earning about £120 per month to perpetrate an intricate but highly successful scam. Inside the TalkTalk 'Indian scam call centre' - BBC News 2017-03-06T05:00:00Z Emery told a call centre operator she was concerned about security but “no discussion” took place. Tunisia attack survivors say travel firm did not highlight terror threat 2017-02-06T05:00:00Z The Philippines is home to more call centres than anywhere else in the world, providing jobs for 1.2 million people. 'Robbed of sight, I have a vision to help the blind see' - BBC News 2017-02-25T05:00:00Z Stuck in a call centre, Mr Shaker realised that he was not the only one among his Syrian friends working beneath their qualifications. Immigrants are bringing entrepreneurial flair to Germany 2017-02-02T05:00:00Z If an overseas call centre is ringing on behalf of a UK-based company, then they too must leave you alone if you register with the TPS. Nuisance calls: Five things you wanted to know - BBC News 2017-01-17T05:00:00Z Other companies promise to use breakthroughs in speech-recognition technology in call centres: sending customers through to people with a similar personality type to their own for more effective call resolution rates. Algorithms: AI’s creepy control must be open to inspection 2017-01-01T05:00:00Z Authorities said 13 call centres were discovered and dismantled in Madrid, Barcelona and Alicante. Spanish police arrest 200 Chinese nationals in €16m fraud - BBC News 2016-12-14T05:00:00Z "I noticed there was a gap in the market for non-English call centre support services," he says, "so we focused on Japanese, German and French." 'Robbed of sight, I have a vision to help the blind see' - BBC News 2017-02-25T05:00:00Z In the longer term, Acapulco will need to develop complementary industries, perhaps parlaying its base of English-speaking hospitality professionals into a new customer service sector, based in call centres. From glamour to gunfire: the tourist city of Acapulco torn apart by violence 2016-12-13T05:00:00Z I was lucky enough to be able to move back to my parents’ house and to find work temping in a call centre. A moment that changed me: being sacked from my first job | Daisy Buchanan 2016-12-09T05:00:00Z She now works as a temp in one of the many call centres planted in Southwest Virginia. The enormous pop-up clinic trying to bridge America’s health divide | Amy Woolard 2016-11-23T05:00:00Z Spanish police said in a statement that up to 50 individuals worked "in great secrecy" at the call centres. Spanish police arrest 200 Chinese nationals in €16m fraud - BBC News 2016-12-14T05:00:00Z The toll-free number goes through to a call centre staffed by two softly spoken young women, Lucy and Jeneba. Call it in 2016-11-17T05:00:00Z After which he reverted to call centre tactics. The Joy of Six: tennis tantrums 2016-11-04T04:00:00Z "If he wins, the world will become more unsafe, including India. He will try to shut down call centres in India," he said. US election 2016: Indians' verdict on Donald Trump's Hindi - BBC News 2016-10-27T04:00:00Z “I mean, how many call centres can you put down here?” The enormous pop-up clinic trying to bridge America’s health divide | Amy Woolard 2016-11-23T05:00:00Z The call centre worker-turned star's management said, as a result, it decided he would quit the show. Rio 2016: Olly Murs in quit row over city's parade show - BBC News 2016-10-18T04:00:00Z The busy high street of traders is gone, and employment is largely elsewhere now, at the EE call centre in Merthyr, or further afield in Cardiff. Aberfan 50 years on: how best to remember the tragedy? 2016-10-09T04:00:00Z Marie Stopes' voluntary suspension of services followed inspections of its clinics, call centre and corporate headquarters for England by the CQC. Marie Stopes promises to learn from abortion mistakes - BBC News 2016-10-07T04:00:00Z More than 750 bogus call centre workers stole millions of dollars from American citizens by posing as United States tax officials, according to Indian police who detained and questioned the alleged perpetrators. Huge phone scam targeting Americans leads to 750 arrests in India 2016-10-05T04:00:00Z But when he left MI5 - with a CV full of inexplicable holes - he found himself taking jobs in a call centre and burger bar. The MI5 spy who saved children from a UK bomb attack - BBC News 2016-10-02T04:00:00Z A whistleblower at Concentrix's call centre said most staff "weren't even trained" to deal with such calls. Concentrix: 'Suicidal calls' made to tax credits firm - BBC News 2016-09-25T04:00:00Z Security firm G4S, which runs Lincolnshire Police's call centre, began investigating in May over claims staff were calling at "quiet times" to improve their response figures. Lincolnshire police 999 call staff sacked over fake calls - BBC News 2016-08-17T04:00:00Z And of those ultra-Orthodox Jews who are employed by tech companies, about two-thirds are women who work mainly in call centres for low pay. Few ultra-Orthodox Jews make it in Israel’s tech industry 2016-07-20T04:00:00Z Some 200 officers raided seven premises masquerading as call centres in India’s financial capital, Mumbai, in a massive operation on Tuesday night following a tip-off about an international phone scam, a senior police official said. Huge phone scam targeting Americans leads to 750 arrests in India 2016-10-05T04:00:00Z The other approach involves "free speech" - monitoring your natural conversation as you chat with the call centre. How our voices could unlock the connected world - BBC News 2016-07-11T04:00:00Z Panorama sent an undercover reporter to a call centre in Derby - run by a company called Lifestyle Connections - which offers free pension reviews on behalf of its sister company First Review Pension Services. New government pension rules open the door to rip-offs - BBC News 2016-07-11T04:00:00Z Some are so well-developed they run call centres and employ translators. Criminals winning 'cyber arms race' - National Crime Agency - BBC News 2016-07-06T04:00:00Z According to Ms Gregoire, Microsoft has tracked many of the call centres from which the scams are run back to India and is now working with Indian law enforcement to crack down on them. Tech support scams target victims via their ISP - BBC News 2016-06-21T04:00:00Z Harlow, a former warehouse and call centre worker, also told a jury he was "ashamed" of grooming Kayleigh and that he had been "stupid and irresponsible". Kayleigh Haywood murder: Groomer denies attempted rape - BBC News 2016-06-20T04:00:00Z A team of 13 inspectors visited two call centres, which serve Dorset, Devon and Cornwall, on three occasions in March. South West NHS 111 service rated inadequate - BBC News 2016-06-15T04:00:00Z The undercover footage shows call centre staff offering assessments to people which they claim will show how the new pension freedoms affect them and what will happen at the consultation. New government pension rules open the door to rip-offs - BBC News 2016-07-11T04:00:00Z Perhaps one might add call centres to that list. Viewpoint: Why Hindu groups are against California textbook change - BBC News 2016-05-26T04:00:00Z Raids on such call centres are starting to shed light on the operation behind the scam. Tech support scams target victims via their ISP - BBC News 2016-06-21T04:00:00Z Finally, improved connectivity has created a modest outsourcing industry, strongest in Fiji, offering services such as call centres and data processing. The leeward side of fortune 2016-05-19T04:00:00Z At a rally earlier this week, Trump mocked an Indian call centre worker and mimicked his accent. 'He’s our hero': Hindu organisers urge Indian Americans to vote for Trump 2016-05-13T04:00:00Z Another employee at the call centre told the undercover reporter that The Resort Group owner Rob Jarrett, a former financial advisor from Leeds saw an opportunity during the 2008 financial crisis. New government pension rules open the door to rip-offs - BBC News 2016-07-11T04:00:00Z The firm is rapidly transforming itself from a mobile-phone company into a digital giant, wiring the region with fibre-optic cable, creating its own TV channels and establishing call centres. Island story 2016-05-11T04:00:00Z If they run into technical difficulties, there are 24/7 call centres. How to hack the hackers: The human side of cybercrime 2016-05-10T04:00:00Z The new measure will force firms registered in the UK to display their phone numbers, even if their call centres are based abroad. Cold call firms to be forced to display number - government - BBC News 2016-04-23T04:00:00Z British Gas is planning to close an office and call centre in the Midlands with the loss of more than 680 jobs. British Gas to axe 680 jobs in Oldbury site closure plan - BBC News 2016-04-20T04:00:00Z And Philippine call centres face competition from automation software. Okay, for now 2016-04-14T04:00:00Z Virtual agents are already augmenting the work of call centre staff. Hello, I am BBCTechbot. How can I help? - BBC News 2016-04-12T04:00:00Z Pindrop, a tech company based in Atlanta, Georgia, specialises in authenticating people who ring call centres - a particularly weak element in a financial services company's armoury. How monitoring behaviour could unmask the fraudsters - BBC News 2016-04-11T04:00:00Z At 24 I was on antidepressants and working in a call centre. 'It was the toughest decade of my life': our readers on surviving their 20s | Sarah Marsh and Guardian readers 2016-03-21T04:00:00Z "However, we are confident that this timeline will be reduced as we continue to recruit more engineers and increase the resourcing of our call centre," it added. 'Action needed' on fire-risk dryers, says Trading Standards chief - BBC News 2016-03-17T04:00:00Z It was only a tad less in the Philippines, thanks to strong services, particularly call centres. Okay, for now 2016-04-14T04:00:00Z The economy has zipped along at an average growth rate of 6% a year, while foreign investment has more than tripled, with manufacturing, agribusiness and call centres all showing particular strength. A family affair 2016-03-10T05:00:00Z It added that it had recruited new staff, increased call centre opening times, and started in-house training. Civil service pension mutual 'couldn't cope', says NAO - BBC News 2016-02-11T05:00:00Z His company Seedcom.vn offers website building, point of sale software, digital marketing, call centre services and logistics. Could Vietnam become the next Silicon Valley? - BBC News 2016-02-01T05:00:00Z The jobs will be spread across BT's UK call centres, with an initial 100 created in Swansea. BT to create 1,000 new call centre jobs in the UK - BBC News 2016-01-18T05:00:00Z She married young, had a child, got divorced, and ended up working in a call centre. Young, geeky and black in Memphis - BBC News 2015-11-30T05:00:00Z In September, the inspector of constabulary said diverting calls away from regional police call centres to main centres in Govan, Motherwell and Bilston Glen created "additional risk". Statement due on police call-handling after M9 crash - BBC News 2015-11-09T05:00:00Z In Ottawa today, political insiders claim to have heard Conservative workers boasting of using call centres in the US, India or the Philippines. Stephen Harper: master manipulator | Nick Davies 2015-10-15T04:00:00Z He wants India to graduate from being home to the low-end of the tech trade - call centres and cheap labour - and instead an attractive place to start a technology business. Highways and 'i-ways': How Modi wooed Silicon Valley - BBC News 2015-09-28T04:00:00Z Scottish Labour has also hit out at plans to shut police call centres in Aberdeen and Inverness, saying their closure would only "make matters worse". Lamara Bell brother in police whistleblower plea - BBC News 2015-08-30T04:00:00Z Gurgaon, described as India's "millennium city", has in recent years been transformed from farming fields to a bustling technology hub and is home to corporate offices, call centres and outsourcing industries. India's Haryana sets up all-women police stations - BBC News 2015-08-27T04:00:00Z Its emergency operations call centre was also praised as was the work of mental health nurses in giving support to patients. Yorkshire Ambulance Service equipment 'out of date' - BBC News 2015-08-20T04:00:00Z It's either that or a call centre - that is all my CV says. 'My degree is next to worthless' - BBC News 2015-08-19T04:00:00Z Figures in the report also showed that staff in Scottish call centres had worked more than 8,300 hours in overtime from the start of April to "mitigate" the impact of staff vacancies. M9 crash: Police call centre absences 'unacceptable' - BBC News 2015-07-16T04:00:00Z The claims were made in a Daily Mail undercover report on a call centre. Information Commissioner probes charity funding calls - BBC News 2015-07-07T04:00:00Z A top concert pianist who loses a finger would receive far more than if a call centre worker was to suffer the same injury. How is a life worth £12,980? - BBC News 2015-06-30T04:00:00Z The room, which looks like a call centre, is split into three sections, each with clusters of desks and computer terminals. Inside the police unit controlling access to our data - BBC News 2015-06-24T04:00:00Z I never registered the product as I did not want to be constantly pestered by call centres. 'We lost nearly everything'- your stories of broken appliances - BBC News 2015-06-14T04:00:00Z The police call centre which took the message about the car which crashed off the M9, claiming two lives, had a 10% absence rate about a month before the incident, it has emerged. M9 crash: Police call centre absences 'unacceptable' - BBC News 2015-07-16T04:00:00Z In June last year Oxfam suspended operations with a call centre and a street fundraising organisation after allegations in the Mail on Sunday, which claimed fundraisers used high-pressure techniques. Information Commissioner probes charity funding calls - BBC News 2015-07-07T04:00:00Z Their call centres tell members about the new process but officials believe most people will join up after face-to-face approaches by shop stewards. Will unions decide the next Labour leader? - BBC News 2015-06-11T04:00:00Z Funded by the European Commission, this has led to the creation of call centres in nine European nations. Attacking cybercrime through infrastructure, not individuals - BBC News 2015-05-31T04:00:00Z It took more than a month to obtain Mexican ID, and several months to find a job in a call centre. Deported to Mexico: a lost generation 2015-05-17T04:00:00Z The airline said it was extending opening hours of its call centres to help those who still needed to rearrange travel. Extra Easyjet flights to tackle France strike backlog 2015-04-10T04:00:00Z Hopes for the region’s economic future now revolve around tourism, call centres and selling environmental services such as carbon credits. The Fifty Years War 2015-03-19T04:00:00Z It's known as BPO, business process outsourcing - you could call it the rise of the call centre economy. The country training people to leave 2015-03-08T05:00:00Z These get information about infected machines from ISPs who tell customers to contact the call centre to get help to clean up their compromised machines. Attacking cybercrime through infrastructure, not individuals - BBC News 2015-05-31T04:00:00Z The company is closing its call centre at Springvale Business Park. Meeting over 200 call centre jobs 2015-03-04T05:00:00Z She advised customers in need of assistance to contact their local call centre. Samsung hit by latest smart TV issue 2015-02-26T05:00:00Z Ulster Bank is creating 350 jobs at its Belfast call centre. Ulster Bank creates 350 Belfast jobs 2015-02-19T05:00:00Z Mr Bhasin set up India's first call centre in 1998 with just 18 employees taking calls in an office where the booths were divided by saris hanging from the ceiling. 'I opened India's first call centre' 2015-01-13T05:00:00Z Following the finance crisis in 2008, the Bank of Scotland required Sir David to sell property, metal suppliers and Response outsourcing and call centres, some of which his family had bought through its different companies. Sir David Murray companies wound up 2015-01-13T05:00:00Z The firm already employs 40 people in the town and the new jobs will be in its call centre. Coleraine firm creates 17 new jobs 2015-01-01T05:00:00Z The AirAsia statement said family members would be assigned care providers and an emergency call centre would be set up for those seeking information. AirAsia says debris is missing plane 2014-12-30T05:00:00Z In a recent sketch, she reeled off the names of fictional relatives working at a call centre, department store and café in Singapore. Unease in Singapore over Filipino workers 2014-12-28T05:00:00Z Yet Uber, whose operations were today banned in Delhi, apparently did not do sufficient checks to discover this, and it has no call centre for emergencies. Uber in India: Unaccountable and Unsafe Many of the school leavers here end up as ‘call centre fodder’ or unskilled labour in the warehouse and distribution centres springing up along the M1 and M62. The Local Heroes Reopening a Coal Mine With a Revolutionary New Business Model "The call centre called them all, and within one minute there were only six ships left on the radar screen. All the others switched off their radar signal," he told the BBC. Europe's new Mediterranean border patrol 2014-11-13T05:00:00Z "The call centre called them all, and within one minute there were only six ships left on the radar screen. All the others switched off their radar signal." EU migrant rescue policy criticised 2014-11-12T05:00:00Z Delhi and its satellite cities of Gurgaon and Noida are hubs of India's information technology industry and have hundreds of call centres employing large numbers of women. Five convicted for India gang rape 2014-10-14T04:00:00Z Operating in the virtual world of the internet, Uber has no telephone call centre and has been running without full taxi approvals. Uber in India: Unaccountable and Unsafe Paige lives with her mum and sister, who both work in the same call centre. Home and away: the British teenagers who have won scholarships at America’s top universities 2014-10-13T04:00:00Z This ability to interpret context, problem solve and learn is fundamental to automating many of the business processes now performed by humans, usually in large call centres, he believes. Could a machine be your boss one day? 2014-10-08T04:00:00Z "I thought I would be refunded after speaking to people at the call centre for Phones 4U," he said. No iPhone 6 refund from Phones 4U 2014-09-26T04:00:00Z He works in a call centre in Sunderland where he is the oldest employee. Call centre worker still going strong at 83 2014-09-15T04:00:00Z An Ebola call centre in Monrovia is struggling to keep up with the volume and needs more staff, telephone lines and a deputy supervisor, the Ministry of Health document said. Evidence suggests Ebola toll vastly underestimated: WHO 2014-08-15T04:00:00Z If that's really your thing, then you can get it by working in your local call centre. Peaches Geldof deserves no censure. Save that for her critics 2014-07-26T04:00:00Z With the first dotcom bubble bursting in 2000, the year begins on a down-note as Amazon lays off 1,500 workers in January and closes its Seattle call centre, vowing to become more profitable. Amazon at 20: billions, bestsellers and legal battles 2014-07-21T04:00:00Z All too many supermarkets and call centres are virtually union-free zones. Celebrate the strikers this week – they are fighting for us all 2014-07-06T04:00:00Z My last job was in a call centre, it was like being in school again. Accounts of bullying at work: 'it's subtle, political and leaves you unsure' 2014-07-06T04:00:00Z Then you walk into vast, open plan space, which feels part hi-tech call centre and engineering operation, part luxury modern hotel, with sofas and big TV screens showing the World Cup. Uber and Indiegogo - tales of disruption 2014-06-24T04:00:00Z Jobs in call centres are returning to the UK because sending them abroad didn't work. Business jargon: Squaring the circle 2014-06-04T04:00:00Z Glasgow 2014 chief executive David Grevemberg said Ticketmaster, which operates the website, was told to close it along with the call centre set up to handle sales until the problem was fixed. Games ticket sales remain suspended 2014-05-14T04:00:00Z And so Mr Fitzpatrick says the company is obsessed with things like making its website so user-friendly that fewer customers need to ring its call centres, thereby helping to keep its costs down. The man shaking up the energy sector 2014-04-27T23:07:21Z More than 300 call centre jobs are to be created in Londonderry by an American corporation. 333 new call centre jobs for Derry 2014-04-17T10:58:36Z Andy Lloyd-Williams, 24, from Southampton, worked for a call centre company hired by charities to raise funds by calling potential donors and convincing them to sign up to direct debit agreements. Charities 'alienating supporters' 2014-03-23T06:21:51Z Question: How pressurised would you say it is working in a call centre? Ambulances: A call centre worker on a busy job 2014-03-19T17:10:05Z The outsourcing company will manage the retailer's call centre for its internet shopping service. PRESS DIGEST- British Business - March 18 2014-03-18T01:56:25Z In an unauthorised colony of labourers in Delhi, a class of six-year-olds is reciting English, a language their parents hope will get them jobs in call centres and offices. Why India's landmark education law is shutting down schools 2014-03-06T23:54:51Z So far so unremarkable, but this is a call centre with a difference. Afghan notebook: Bomb-proof call centre 2014-02-22T00:09:06Z In 2011 home shopping company Shop Direct closed its call centre at the building in Newtown with the loss of 163 jobs, marking the end of an era for mail order in the town. Church takes over historic building 2014-02-17T07:17:31Z Earlier this month, China said it will open up to to foreign firms some telecom services within the zone, including call centres and home internet access provision. China economic growth rate stabilises 2014-01-20T11:02:04Z They will be able to get help from a call centre, library or post office. Driving records to be put online 2014-01-09T13:43:41Z There are an estimated one million agency workers in the UK, employed particularly in call centres, food production and logistics. Miliband makes agency workers pledge 2014-01-04T22:23:17Z The bricks are used to build offices, factories and call centres, the cityscapes of a booming economic miracle, and more and more, these buildings are used by multi-national companies with a global reach. Why India's brick kiln workers 'live like slaves' 2014-01-02T00:42:28Z Yet he says the call centre is what gives him the most pride by far. Christian finds calling in Bethlehem 2013-12-16T00:23:43Z His interest in business - and ambition for a business career - stems from working part-time at a call centre, and the advice he was given by his boss. The boss who says he was born to lead 2013-12-02T00:18:47Z The young lady in the call centre said your postcode isn't on our system. Insurers rejecting new postcodes 2013-11-15T21:58:02Z Voice is crucial because call centres are still the main way we interact with companies, despite the rise of online banking and shopping. Hello, is that really you? 2013-11-12T00:04:50Z Gen Madaleh told the BBC Somali Service the emergency calls will be rooted to call centres in different areas of the city. Somalia gets emergency police number 2013-11-11T13:49:52Z "Setting up a call centre in Bethlehem was a stupidly risky thing to do," he says. Christian finds calling in Bethlehem 2013-12-16T00:23:43Z The 'important and productive' call centre in Eden Road is to close A banking call centre in Coventry is to close with the loss of 350 jobs. 350 jobs go as Barclays site closes 2013-11-05T13:15:13Z A Careline pendant is linked to a call centre which provides assistance when the alarm is pressed. Thief pulls help alarm off old woman 2013-10-27T15:45:06Z Fraudsters are surprisingly successful at convincing call centre staff they are someone else, until their voiceprints are compared against the genuine article Big business wants your voice - not for customer feedback, but to tackle fraud. Hello, is that really you? 2013-11-12T00:04:50Z Among the official advice to ministers is the delivery of public services in ways which meet people's needs for social contact - fewer call centres, more real people, perhaps - creating thriving high streets and promoting volunteering. Bustling market towns hold the secret of happiness 2013-10-24T09:02:44Z Mr Marshall would also like ultimately to open a second call centre in the Gaza Strip. Christian finds calling in Bethlehem 2013-12-16T00:23:43Z In 2008 Bank of America equipped dozens of its call centre staff with special badges to study the way they interacted with each other as part of efforts to boost productivity. Nike and the battle for your wrist 2013-10-16T09:32:08Z One IoD member, running a market research call centre, explained that he wasn't able to guarantee work until contracts were won and field work needed conducting. Viewpoints: Are zero-hours contracts exploitative? 2013-09-09T16:25:50Z Wright built a call centre in his home to raise funds by selling raffle tickets The judge, Gregory Dickinson, said Wright "abused the generosity of the public". Cancer fund father jailed for thefts 2013-09-05T16:18:13Z HMP Oakwood, where prisoners are paid to collect insurance details in call centres Convicted criminals in the West Midlands are being paid to work in call centres for insurance firms. Viewpoints: Should prisoners have jobs? 2013-08-21T16:22:07Z Yet there it is - a modern call centre. Christian finds calling in Bethlehem 2013-12-16T00:23:43Z "All prisoners working in call centres are risk-assessed and stringent security measures are in place, with calls supervised and recorded." Inmates given jobs in call centres 2013-08-21T07:11:40Z This situation continued for nearly eight weeks with many calls to the BT call centre and multiple visits from engineers who were unable to fix the problem. BT broadband: family pulls plug after two months without service 2013-07-27T06:00:24Z Marina Alfred Mishreki, 22, used to work night shifts in a call centre. Will Egypt's post-Morsi era be safer for women? 2013-07-12T00:12:54Z Both Mrs Evans and Mrs Kneath said that the call centre could be rather noisy at times which could lead to nurses not hearing responses correctly. Woman dies after 999 call advice 2013-07-09T21:02:08Z "I wonder what Portugal will look like for both her and us by the time she gets older," said Diogo, who lost her job when a nearby call centre closed after she became pregnant. Portugal suffers from a plummeting birthrate on top of economic woes 2013-07-02T13:05:02Z At the new Transcend call centre in a West Bank industrial park, a dozen or so Palestinian graduates wear telephone headsets and sit at computer screens absorbed in their work. Palestinians mull 'economic peace' plan 2013-06-28T08:18:47Z The call centres run by the companies are the subject of a fly-on-the-wall documentary on BBC Three called The Call Centre. Call centres in TV programme fined 2013-06-17T23:13:15Z Predictions that electricity demand will outstrip government forecasts have raised fears over the impact on the expansion of industries such as call centres, tourism and gaming. Power crisis fears unnerve industry in booming Philippines 2013-06-17T22:12:44Z He said he intended to make a which is aimed at preventing tragedies that the ambulance trust examine the working environment at its call centre to improve soundproofing and isolate operators more. Woman dies after 999 call advice 2013-07-09T21:02:08Z However, she added that call centre staff should proceed on the basis that the documents were genuine even if a fraud was likely. Lloyds ditches Deloitte after PPI claims handling problems 2013-06-11T08:35:19Z We want to be a call centre doing international outsourcing for the USA, UK and the Gulf. Palestinians mull 'economic peace' plan 2013-06-28T08:18:47Z Poor *implementation* of targets is counter productive.I know a call centre were staff were targeted on "time to deal with call" - measured automatically - data every hour.So if the call sounds difficult? Does the four-hour A&E target matter? 2013-06-04T10:50:22Z They make me cover my “Satan Rules” neck tattoo at work, even though it’s a call centre. Check your privilege – quiz 2013-06-05T05:55:00Z The Philippines' call centre industry, the world's biggest, continues to grow strongly and the country is also home to small but expanding software and information-technology firms. As Philippines booms, overseas workers eye return home 2013-06-02T01:40:50Z On one instance I was transferred 10 times between call centres in such places as the Philippines, Reading, Romania, and finally ended up being connected to the US to get a simple glitch fixed. Grasp the nettle – and make technology work for your small business 2013-05-28T08:15:30Z NA, London Given T-Mobile's previous refusals to talk to you, you recorded your last phone call and, indeed, the unprovoked aggression of the call centre operative was extraordinary. Trying to cancel with T-Mobile turned into a shouting match 2013-05-26T06:00:13Z However, the service is increasingly struggling to block nuisance calls, especially those that come from overseas call centres. Ofcom urged to ban cold calling 2013-05-17T11:37:33Z He started the project after growing frustrated about the number of options and amount of recorded information on call centre menus. Man lists 12,000 call menu options 2013-05-17T10:55:05Z Tesco customers will also receive one Clubcard point for every £1 spent and benefit from a UK call centre offering free technical support. Tesco cuts price of 'unlimited' broadband to £2 a month 2013-05-15T15:21:02Z She says staff receive "empathy training" and need to compensate for the personal relationship being diluted in the name of call centre efficiency. Demands sent to the dead 2013-05-14T23:40:44Z On Wednesday, detectives entered a City of London office that was being used as a call centre with about 40 staff. Seven held in raids over pension access scam 2013-05-09T19:14:47Z A third of the calls received across the households were silent calls – those that are caused by automated systems known as diallers, which are used in call centres to generate and attempt to connect calls. Ofcom urged to ban cold calling 2013-05-17T11:37:33Z The City of London Police raided a call centre, seizing computers and documents in the operation. Arrests follow alleged pension fraud 2013-05-09T16:07:32Z The call centres are run by those partners to the retailer's specifications. Sainsbury's to take full control of banking arm 2013-05-08T14:19:25Z They sit in a quieter corner of the call centre. Demands sent to the dead 2013-05-14T23:40:44Z For example, a policy that hair should be tied back for health and safety reasons is likely to be judged too restrictive if the employee works in a call centre. Seeing red over Virgin blouse wars 2013-05-08T14:43:21Z If a local call centre was too busy, calls were channelled to other areas of the country. Why does the NHS keep making the same mistakes? 2013-05-02T12:12:50Z In effect, it will be a conference call to a call centre, and will be available later in the day, when counter staff have gone home. The bank branch of the future? 2013-04-24T22:57:05Z Max Kpakio, of Swansea, claimed he was rejected for a job interview with the airline's call centre until he applied again with the fake name "Craig Owen". Job hunter's race claim dismissed 2013-04-19T12:08:52Z They were made through two call centres during a telemarketing campaign to attract new subscribers. TalkTalk fined over silent calls 2013-04-18T10:37:27Z Silent calls are caused by automated systems known as diallers, which are used in call centres to generate and attempt to connect calls. TalkTalk hit with £750,000 'silent call' fine 2013-04-18T10:50:53Z If a client operates call centres, for example, Evolv keeps daily tabs on such things as how long each employee takes to answer a customer’s query. Big data and hiring: Robot recruiters 2013-04-04T15:09:49Z USG People's general staffing operations include jobs such as administration clerks, drivers and call centre employees. UPDATE 1-Randstad to buy part of USG People's staffing operations 2013-04-04T06:17:19Z Amazon makes money by taking a cut of traders' sales and, in some cases, by offering shipment and call centre services. Amazon's fees hike for third-party traders provokes fury 2013-03-28T17:59:01Z But one week later the calls began again, this time from its call centre in India, for failing, supposedly, to pay the Platinum card. The bank fraudsters who got the better of Halifax 2013-03-09T07:01:28Z Broadly it has been successful in blocking those from UK-based operators, but dismally fails to halt calls from overseas call centres. Plagued by nuisance phone calls 2013-02-16T07:02:16Z However, call waiting times to our call centres did unfortunately increase during this transition period, and some customers were left understandably frustrated as a result. Gas and electricity companies get 100,000 complaints week 2013-02-11T18:35:59Z The CQC said in its report that some Truro call centre staff, called Health Care Advisors, said they felt "under pressure". Serco 'shortage of calls staff' 2013-02-06T05:32:26Z Like when you ring a call centre where they seem obsessed with saying your name. The rise of over-familiar websites 2013-01-28T01:17:40Z According to the Konza information website, the city wants to attract business process outsourcing, software development, data centres, disaster recovery centres, call centres and light assembly manufacturing industries. Kenya tech city building begins 2013-01-23T14:05:40Z Software programming, call centres and data-centre management were the first tasks to move, followed by more complex ones such as medical diagnoses and analytics for investment banks. Here, there and everywhere 2013-01-17T16:04:43Z Its products also ensure call centres work efficiently, while its systems aid in surveillance for security forces trying to protect buildings and transport networks against attack. Nice Systems in talks to buy Verint-report 2013-01-14T11:30:24Z Her parents encouraged her to study and she worked in a call centre for a U.S. company to fund her education. Guru's view on Indian rape raises anger, but shared by many 2013-01-09T13:08:59Z Bank staff in branches and call centres were interviewed by Which? for their opinions on the selling culture. Bank staff 'still feel pressured into selling unsuitable products' 2012-12-07T09:45:02Z "Organisations using call centres must comply with the rules or face the consequences." Npower fined for abandoned calls 2012-12-06T11:28:38Z Back in 2002, no one was more shocked to get 603 votes more than Labour than the man in the monkey suit, Stuart Drummond, a credit controller in a call centre. In praise of … H'Angus the Monkey 2012-11-19T22:07:34Z To say something is a common fault is plainly, to the call centre, the definitive answer. Sorry is no longer the hardest word 2012-11-16T08:29:01Z Keeping customer satisfaction high, while maintaining control over costs, is difficult - if not impossible! - in a traditional call centre environment. 'How to use customers to get ahead' 2012-11-16T00:02:38Z It emerged on Friday that NHS Direct is to close 24 of its 30 call centres with the loss of more than 750 jobs. Healthcare sell-off makes GPs millions 2012-11-09T20:28:48Z Given that many of these NHS call centres are in areas of high unemployment there are very real fears for the staff's future job prospects. NHS Direct to close most call centres, cutting hundreds of jobs, says union 2012-11-09T13:20:26Z When he took a call from an overseas call centre inviting him to make a PPI claim, in July, he stayed on the line. The cold call victim who fought back 2012-10-26T23:02:02Z "Now the only option for a graduate is to work in a call centre earning 400 dinars a month plus commission or teaching in a private school where you earn 300 dinars a month." Tunisia’s unemployed revolutionaries head to Europe 2012-10-08T02:15:10Z It not only reduces call centre traffic, but also reaches millions of customers instead of just one. 'How to use customers to get ahead' 2012-11-16T00:02:38Z Pointing to a rise in online purchases, the AA said it would be focusing its call centre activity in Newcastle in future, and its Cardiff base would move to smaller offices within two years. '400 job losses' at AA in Cardiff 2012-10-03T12:38:45Z She said the 111 service would be delivered from six of its 30 call centres. NHS Direct to close most call centres, cutting hundreds of jobs, says union 2012-11-09T13:20:26Z Homeserve suspended call centre workers in October last year over the issue. Homeserve sees complaints fall 2012-09-26T09:07:07Z The exception is HSBC, which says it uses call centre staff. Is it really your bank calling? 2012-09-21T22:03:16Z The restaurant opening follows a row over prisoners from HMP Prescoed working in a call centre in Cardiff on low wages. Prisoners serve in new restaurant 2012-09-20T06:17:35Z It said the expected to see a net reduction in its UK call centre staff of about 317 employees. '400 job losses' at AA in Cardiff 2012-10-03T12:38:45Z His companies now employ 7,000 people there, manning call centres and running farm projects. Schumpeter: The summer Davos blues 2012-09-13T15:03:53Z Manpower found the insurance industry was leading the way, with new jobs being created at call centres. Employers 'optimistic' over jobs 2012-09-11T06:10:43Z In an , Mr Hester apologised for the incident but said that a large number of inquiries were dealt with instantly by branch and call centre staff. RBS failure 'needs clear redress' 2012-09-03T23:02:37Z The group is also recruiting at its headquarters and at some of its other stores, as well as at its call centres in Glasgow and Barrow-in-Furness. Travel firm to hire 75 new staff 2012-09-03T09:27:35Z Jobcentre staff who deal with benefits enquiries at call centres in Scotland are on strike over working conditions. Jobcentre staff in UK-wide strike 2012-08-13T09:53:45Z The government hopes to reduce reoffending rates by making prisoners more employable The Ministry of Justice is considering setting up call centres in prisons to increase prisoner work opportunities. Call centres in prison considered 2012-08-10T15:14:20Z Jobs are being created at call centres, Manpower says Employers are more optimistic about hiring new staff in Wales than at any time since 2007, a survey says. Employers 'optimistic' over jobs 2012-09-11T06:10:43Z It is nothing short of Dickensian to exploit prisoners by paying them just £3 a day while Cardiff call centre workers lose their jobs. Row over prisoners at call centre 2012-08-08T17:01:33Z Whenever I tried to contact G4S I could only get through to a call centre - there was no-one from the scheduling department, or accommodation apartment - and no direct contact with G4S themselves. G4S staff hit back after scrutiny 2012-07-18T11:45:04Z When the Guardian tried to question ReGive about its regulatory status, a call centre operative said managers were too busy to talk to the press because of "huge demand for the bonds". Re-Give faces questions over 5% savings bond 2012-07-17T13:33:41Z However, no call centres are being run from prisons. Call centres in prison considered 2012-08-10T15:14:20Z It was the second chemical scare in less than a fortnight at the building, which houses Essex County Council call centre staff. Offices closed in chemical scare 2012-07-16T12:06:29Z But of course it's big employers we're talking about - call centres, insurance companies and so on. Eight radical solutions to the childcare issue 2012-07-16T10:44:31Z Although this message was translated into six other languages, the email omitted to include a number for the call centre. Why I'll never book with Flybe again 2012-07-13T09:13:37Z TCS and Infosys lead India's IT outsourcing industry, which provides services for western firms such as answering calls in call centres, processing insurance claims and software development. Tata's IT outsourcing profit up 2012-07-12T16:58:42Z Its decision was to close eight coastguard emergency call centres around the UK, including Portland in Dorset. Coastguard emergency centre opens 2012-07-05T04:59:33Z And many nursing graduates are encouraged to find jobs in the call centres which are springing up around the Philippines. Nursing dream turns sour in the Philippines 2012-07-05T00:55:01Z "However, calls from vehicles equipped with a private eCall system are already supported by UK emergency call centres." EU safety spy in cars 'by 2015' 2012-07-04T08:28:53Z The helpful woman in the Flybe call centre tried to find me alternative flights – while steadfastly ignoring the grinding noise from my teeth. Why I'll never book with Flybe again 2012-07-13T09:13:37Z "Any customers experiencing problems should contact our call centre or visit their local branch and we will put things right." Double payments after IT failure 2012-07-03T13:59:21Z "We managed to resolve a very large number of difficulties experienced by customers immediately through our branches and call centres," he said in the letter. IT failure 'affected thousands' 2012-06-29T16:09:06Z Bank branches extended their opening hours to deal with questions from affected customers, and call centre staff numbers were doubled. IT failure delays 'unacceptable' 2012-06-29T13:09:32Z The Co-op has yet to make any assurances concerning the branches, which include the Cheltenham & Gloucester network, Lloyds TSB branches in Scotland and several call centres and operations offices in Sunderland, Swansea and Livingston. Lloyds agrees branch deal with Co-op 2012-06-27T17:54:14Z A bank spokeswoman said: "If people are facing immediate financial difficulties as a result of this problem they should phone our call centres or visit a branch." NatWest: your questions answered 2012-06-22T14:55:28Z The main reason for the success of the Philippine call centres is that workers speak English with a neutral accent and are familiar with American idioms—which is exactly what their American customers want. Business-process outsourcing: At the front of the back office 2012-06-21T15:00:14Z In a letter to the Treasury Committee, Stephen Hester said that a "very large number" of other inquiries were dealt with by branch or call centre staff. IT failure 'affected thousands' 2012-06-29T16:09:06Z She's talking to me from her workplace, a call centre in San Francisco. Do we really want to talk to strangers? 2012-06-12T09:56:54Z The other big local employers are call centres: typically neither as high-paying nor as secure as the old industrial employment. The euro crisis is happening in Britain too 2012-06-11T19:00:08Z Eventually he got through to a supervisor at the UK call centre. How to get BT listening: visit HQ 2012-06-01T22:00:48Z Let's be honest – workers abroad can't even answer phones in call centres as well as it was thought they would be able to. We did socialism and capitalism, and we're still in a mess. But there is hope 2012-06-01T18:00:00Z A 2005 Kentucky Fried Chicken advert featuring call centre workers singing with their mouths full drew a record 1,671 complaints. VIDEO: Most complained-about adverts 2012-05-30T09:00:56Z It did not comment on the whistleblower reports of how many patients were left waiting to be assessed at its call centre. Serco investigated over claims of 'unsafe' out-of-hours GP service 2012-05-25T20:30:01Z They attempted to speak to officials from the bank but on the phone could only get "Ken" or "Mary" in bank call centres. Widow sues Wells Fargo over wrongful foreclosure that took devastating toll 2012-05-23T14:59:38Z After spending a great deal of time talking to the company's call centre staff, he claims BT's customer care is "not fit for purpose". How to get BT listening: visit HQ 2012-06-01T22:00:48Z Because people still expect to be able to buy from a human being, or at least complain to one, Ostrovok, Ozon and others run call centres, publishing the numbers on their home pages. The internet business in Russia: Europe?s great exception 2012-05-17T15:05:40Z And, when faced with a seemingly impassive company, the outlets by which customers could seek justice - or at least complain - have traditionally involved sending a letter or contacting a call centre. Is social media changing how we complain? 2012-05-17T10:14:08Z More and more companies are outsourcing work to call centres on the other side of the world. VIDEO: Philippines call centre success 2012-05-14T23:05:16Z It's clear that the current voluntary code leaves too much open to ISP - or call centre operator - interpretation and ultimately this means that it lacks any real teeth. BT and TalkTalk lag in speed test 2012-05-15T16:21:22Z Calls to the Indian call centre were fruitless, and a promised return call from a manager didn't materialise. How to get BT listening: visit HQ 2012-06-01T22:00:48Z They're call centre agents, and because most of their clients are on the other side of the world, the night shift is their busiest time. Tech powers Philippines call centre success 2012-05-14T23:00:45Z I got bogged down with call centre reps that refused to escalate the problem and get someone who knew how to fix the system. Is social media changing how we complain? 2012-05-17T10:14:08Z A call centre was recently established, and there are even online-shopping sites in the works. IT in Myanmar: Yangon?s digital spring 2012-03-01T16:00:40Z LiveOps is a technology company that provides customers with cloud-based call centre software, as well as a bank of contact centre staff who work as contractors. Play time: What if you got paid to play games at work? 2012-02-28T09:12:58Z One hundred and seventy employees at the Armagh call centre are to lose their jobs, another 75 in Belfast will also lose theirs. Job cuts firm won govt contract 2012-02-16T12:59:24Z Last year, with more than 600,000 call centre workers, the Philippines officially overtook India as the world's call centre capital. Tech powers Philippines call centre success 2012-05-14T23:00:45Z Some 65% of those surveyed said they believed social media was a better way to communicate with companies than call centres. Is social media changing how we complain? 2012-05-17T10:14:08Z More than 250 workers at one of Northern Ireland's biggest call centre companies are set to lose their jobs. Call centre firm to cut 255 jobs 2012-02-14T07:58:46Z Last year, Homeserve and another company, Npower, were investigated by Ofcom after it was suggested that call centre staff were ringing homes and then abandoning the calls before speaking, leaving customers with silence. Homeserve 'set to lose customers' 2012-02-08T09:50:15Z Soon, members of the public will be able to download an app that puts them directly in touch with the nearest first-aider, bypassing the call centre. Saving lives: Scattered saviours 2012-01-26T16:02:58Z A BPO is much more than a call centre - it includes human resources, finance, accounting, even paralegal work - and many industry insiders say this is where the future lies. Tech powers Philippines call centre success 2012-05-14T23:00:45Z Some have questioned whether the rise of social media marks the beginning of the end for call centres. Is social media changing how we complain? 2012-05-17T10:14:08Z If we don't invest in science then we may as well accept that we're stuck with an economy based on shopping, the City and call centres. Your views on the news: Chemistry cuts, Rick Perry and rail fares 2011-08-19T15:31:10Z For the past three months he has worked six hours a day in a call centre, cold-calling mobile phone users and trying to persuade them to switch providers. Young, educated Greeks angry at being locked out of their lives 2011-08-03T20:06:21Z Hopes for big efficiency savings rest on making transactions with the government "digital by default", and for public bodies to share networks and call centres. Government must break its dependency on 'big IT' 2011-07-29T10:15:00Z The very nature of call centres themselves is also undergoing a dramatic shift. Tech powers Philippines call centre success 2012-05-14T23:00:45Z Recently, Consumer Focus awarded British Gas the top four-star rating for complaint handling and we've won European call centre of the year for the last two years. British Gas hits out at ?2.5m Ofgem fine 2011-07-27T09:53:04Z "In voice-based business, we really excel," says Bong Borja, the Philippine president of the Aegis People Support, a call centre company. Manilla calling 2011-07-17T16:02:01Z Then Dimitris, his brother from the call centre, rebuts him: "I would love to leave." Young, educated Greeks angry at being locked out of their lives 2011-08-03T20:06:21Z This blagging was discovered by the building society's fraud department which alleged someone successfully called their Bradford call centre six times pretending to be Brown and were given information. Brown 'targeted by Sunday Times' 2011-07-11T15:02:04Z Our customers tell us they prefer our call centres to be in the UK and not offshore. Santander axes Indian call centres 2011-07-08T18:04:58Z In the UK, its call centres back to the UK from India. Morning business round-up 2011-07-08T11:09:49Z In fact, to American ears, Filipinos often sound clearer than agents in India - the erstwhile king of the call centre industry. Manilla calling 2011-07-17T16:02:01Z Our correspondent also said there was a trend for banks and other companies to bring call centres back to the UK, although many are now moving administration work to cheaper countries instead. Bank returns call centres to UK 2011-07-08T02:29:49Z The technology is used by call centre operators to detect answer machines. HomeServe and nPower face ?2m fines over repeated silent calls 2011-07-07T12:33:59Z Other businesses are also returning call centres to the UK. Santander axes Indian call centres 2011-07-08T18:04:58Z The new call centre is planned to be fully operational by mid-August. Call centre moves back from India 2011-07-05T11:08:41Z Recent research conducted by IBM shows there are now more call centre agents in the Philippines than there are in India. Manilla calling 2011-07-17T16:02:01Z In September 2010, Santander said it was creating 400 call centre jobs in the UK following rapid growth in its business. Bank returns call centres to UK 2011-07-08T02:29:49Z HomeServe takes the Ofcom regulations very seriously and as a result, AMD is no longer used on any HomeServe outbound calls, whether they originate in our own or in outsourced call centres. HomeServe and nPower face ?2m fines over repeated silent calls 2011-07-07T12:33:59Z The system would allow a signal to be sent to a crisis call centre. Jewellery alarm 'to aid abused' 2011-06-16T23:11:54Z Mr Teer set about finding a job at a call centre and applying for a spouse visa for his wife. Libyan couple charged for birth 2011-06-16T05:59:16Z In February it was one of six large employers taking part in a jobs fair in Cardiff offering more than 500 call centre posts. 290 call centre jobs under threat 2011-06-14T20:06:58Z |
| 随便看 |
英语例句辞典收录了117811条英语例句在线翻译词条，基本涵盖了全部常用单词及词组的例句翻译及用法，是英语学习的有利工具。