| 单词 | call center |
| 例句 | Parents of Truman students work at warehouses and call centers, and some supplement their incomes with shifts at fast-food restaurants. Drama High 2013-09-26T00:00:00Z Each vast floor of a call center consists of clusters of cubicles. The World Is Flat 2005-04-05T00:00:00Z Here is a snippet from a recruiting session for call center operators at a women’s college in Bangalore: Recruiter 1: “Good morning, girls.” The World Is Flat 2005-04-05T00:00:00Z This avatar appeared inside a huge virtual call center, inside a virtual cubicle, sitting at a virtual desk, in front of a virtual computer, wearing a virtual phone headset. Ready Player One: A Novel 2011-08-16T00:00:00Z The call center is a cross between a co-ed college frat house and a phone bank raising money for the local public TV station. The World Is Flat 2005-04-05T00:00:00Z When you look around at 24/7’s call center, you see that all the computers are running Microsoft Windows. The World Is Flat 2005-04-05T00:00:00Z Not surprisingly, the 24/7 customer call center gets about seven hundred applications a day, but only 6 percent of applicants are hired. The World Is Flat 2005-04-05T00:00:00Z The order taker is in a call center in Colorado Springs, more than 900 miles, or 1,450 kilometers, away, connected to the customer and to the workers preparing the food by high-speed data lines. The World Is Flat 2005-04-05T00:00:00Z Do you know what an Indian call center sounds like? The World Is Flat 2005-04-05T00:00:00Z He is now spearheading a drive to outsource low-end Japanese jobs to Japanese-speaking call centers and service providers in China. The World Is Flat 2005-04-05T00:00:00Z Although I am sure that there are call centers that are operated like sweatshops, 24/7 is not one of them. The World Is Flat 2005-04-05T00:00:00Z I was searching for software, brainpower, complex algorithms, knowledge workers, call centers, transmission protocols, breakthroughs in optical engineering—the sources of wealth in our day. The World Is Flat 2005-04-05T00:00:00Z All those things can and will be done by a call center far away.” The World Is Flat 2005-04-05T00:00:00Z While filming the documentary about outsourcing, the TV crew and I spent an evening at the Indian-owned “24/7 Customer” call center in Bangalore. The World Is Flat 2005-04-05T00:00:00Z That was certainly the sense I got from talking to a lot of the call center operators on the floor. The World Is Flat 2005-04-05T00:00:00Z The next step for those applicants who are hired at a call center is the training program, which they are paid to attend. The World Is Flat 2005-04-05T00:00:00Z Some had actually taken American names, and others were doing great imitations of American accents at call centers and American business techniques at software labs. The World Is Flat 2005-04-05T00:00:00Z Readers respond to the Dec. 7, 2014, letter from a call center employee who was urged to use personal leave for IBS-related bathroom breaks. @Work Advice: The after-potty. Readers respond to letter about bathroom breaks 2015-01-06T05:00:00Z The companies’ call centers and websites are overwhelmed and straining under the weight of requests. How to cancel or rebook through third-party travel sites amid the coronavirus outbreak 2020-03-13T04:00:00Z The least desired jobs, according to the poll, are miner, call center worker, and traffic warden. Dream job? Author tops new UK poll 2015-02-17T05:00:00Z In the era of Mumbai call centers, online offshore banking, Skype chats, drone attacks, satellite phones and avian flu pandemics, national borders seem almost quaint. The TV Watch: ‘Spiral’ and 3 Other French Shows Worth Seeking Out 2013-08-29T21:31:17Z In addition to an antiquated tracking system, many 911 call centers are understaffed. John Oliver Declares an Emergency on 911 2016-05-16T04:00:00Z It was a piquant sketch of contemporary life and widowhood involving hapless encounters with operators at telephone company call centers and the eye-crossing rage that wrestling with technology can elicit. Delia Ephron Writes Her Way Through Cancer to a Happy Ending 2022-04-09T04:00:00Z Eventually, she landed in the call center taking comments and discovered that all those years as a teacher were great preparation for that job. She’s worked for four presidents and says it’s a privilege — no matter who is in office 2019-06-20T04:00:00Z They got to know each other better while working at the same call center for a few years. Karaoke Singers Live the Dream at the Illinois State Fair 2022-08-24T04:00:00Z Jelly, as she’s sometimes known, works at a call center, and in her spare time she’s part of a cadre of phone hackers “united in the high of subverting Ma Bell.” ‘Innocents and Others’: Female friendship through the lens of film 2016-02-29T05:00:00Z The company’s call center was flooded with inquiries. We Love to Be Smushed 2019-02-23T05:00:00Z Six will be produced by sibling Universal Media Studios, such as the Indian call center comedy "Outsourced" and the apocalyptic thriller "The Event." Network spending shows why free TV isn't dead yet 2010-06-02T16:28:00Z Later, he got a job in a call center selling cellphones. A Rapper, Hitting His 30s, Reinvents Himself as a Scion of Spanish Pop 2021-04-02T04:00:00Z If temperatures near the animal rise above 85 degrees Fahrenheit, an alert is sent to a Delta call center. Tuesday’s Travel News and Tips 2015-06-30T04:00:00Z “She shows an empty call center where people have been laid off — right next door there was a full one, which she didn’t film,” he grumbled. Arts & Leisure: ‘The Queen of Versailles’ and Its Lawsuit 2012-06-21T15:00:00Z “It was sort of like ‘Glengarry Glen Ross,’” said Don Jolly, who worked at the call center in 2015, invoking the name of David Mamet’s drama of cutthroat real estate salesmen. Who’s That Annoying Telemarketer on the Phone? It’s the Opera 2017-09-05T04:00:00Z He has the voice down pat: the cheerful, soulless “Hello!” of a spambot inviting you into an abyssal call center from which you may never return. Spam has taken over our phones. Will we ever want to answer them again? 2019-03-18T04:00:00Z Space is limited, and advance purchase is recommended online; members at the family level or above can buy through the museum’s call center at 212-485-9628. Spare Times for Children for March 14-20 2014-03-13T23:26:13Z Instead, that connects you to a company call center. Considering a medical alert device? Here’s what you should know before buying. 2019-02-22T05:00:00Z Many insurers operate 24/7 call centers that can help you get home. Perspective | What to do when disaster strikes on vacation 2020-05-13T04:00:00Z They come from all corners of the world — from the marketing departments of major American banks and from clandestine call centers hidden above bars in Delhi, India. Spam has taken over our phones. Will we ever want to answer them again? 2019-03-18T04:00:00Z Mr. Nevins said hopefully, “I think there might be some extra activity at the call centers this week.” Showtime Capitalizes on Emmy Glory for ‘Homeland’ 2012-09-24T21:57:55Z More recently, unemployment and the rise in casual and temporary labor — at supermarkets or call centers — have fed a sense of desperation. Books of The Times: Get Your Bling and Adidas Tracksuit, Wayne, a British Class War Is Raging 2011-07-12T20:59:50Z A comedy about an outsourced American call center in the middle of a recession? How to fix the culturally ignorant "Outsourced" 2010-10-01T17:48:00Z Contracts of the wardrobe and costume shop, wigs and makeup, engineers and mechanics, the call center, and service employees expire next July. Met Opera and orchestra reach deal, allowing season to start 2021-08-24T04:00:00Z Reader: I work at a large call center. @Work Advice: Since when does PTO mean Potty Time Off? It’s also true that blacks, especially baby boomers, are doing whatever it takes to bring in money: working part-time at call centers, or cleaning offices at night. Can the black middle class survive? 2012-09-03T14:00:00Z I made the rent working in a pub, in a call center, and at an obscure museum, telling people that “the loos are just to the right.” Emilia Clarke, of “Game of Thrones,” on Surviving Two Life-Threatening Aneurysms 2019-03-21T04:00:00Z “And if we think of Milan as being a call center for different disciplines — art, music and fashion — we should put those things together,” Ms. Reeve said. In Italy, Hoping for a Youthquake 2014-02-19T19:07:27Z May is intimidated by a returning call center legend, and Bobby gives Chimney advice about Maddie. What to watch on Monday: ‘Love It or List It’ returns on HGTV 2021-10-10T04:00:00Z Evelyn is a game, can-do woman who is first glimpsed in England trying to communicate over the telephone with a robotic operator at an Indian call center. Movie Review: ?The Best Exotic Marigold Hotel,? With Judi Dench 2012-05-03T22:24:22Z Airline call centers and travel agents may be swamped by customer requests if a strike affects operations, which could lead to long wait times to get assistance. Strikes in Europe Are Leaving Some Travelers Stranded. What You Need to Know. 2023-02-28T05:00:00Z Even more troubling, maybe it’s the occasional power outage that disconnects me from the security call center, because my home phones, which use Internet, are dead. What to consider when shopping for a home security system 2021-12-13T05:00:00Z Talk to an actual young call center worker in India. How to fix the culturally ignorant "Outsourced" 2010-10-01T17:48:00Z In the past, call centers were secured facilities monitored 24/7, so someone was always there when needed. What to consider when shopping for a home security system 2021-12-13T05:00:00Z So far, the Met has come to terms with only three of its unions, those representing ushers, ticket takers, cleaning staff, security guards, building engineers and call center workers. As Some Met Employees Come to Work, Others Protest Near Lincoln Center 2014-08-01T04:00:00Z And then there is the slice of graduates effectively underemployed, using a college degree for positions that don’t require one or barely scraping by, working in call centers, bars or art-supply stores. Recent College Graduates Wait for Their Real Careers to Begin 2011-09-01T00:01:27Z With that information, contact the call center later in the evening when hold times are shorter and ask to upgrade on a specific flight. You’re Not Flying, but You Can Still Think About Frequent Flier Miles 2020-04-14T04:00:00Z And a snippet of the L.G.B.T. call center volunteers’ conversation about Lean Cuisine — “You need like three of them to fill you up” — is just funny and true. ‘Transparent’ Season 3 Premiere: The Prophet Elizah 2016-09-23T04:00:00Z No matter the security system, perhaps the most important factor is the call center — your emergency lifeline. What to consider when shopping for a home security system 2021-12-13T05:00:00Z He said hundreds of people were staffing call centers and airport operations centers. Thomas Cook collapse: Travel chaos erupts, employees laid off across the globe 2019-09-23T04:00:00Z Cristela horrifies them all when she applies for a prestigious unpaid internship at a fancy law firm instead of taking a paying job at a call center. ‘Jane the Virgin’ on CW and ‘Cristela’ on ABC 2014-10-10T04:00:00Z I worked at a call center and Nick tends bar. I am Nick Miller from “New Girl” 2013-06-01T16:00:00Z That series covered similar ground, as it followed a lead character who works at a call center, is torn between the love of two men, and continually finds herself in complicated and uncomfortable situations. ‘Insecure’ Series Premiere: Single Black Woman 2016-10-09T04:00:00Z Like millions of real-life seniors also forced back to work to support themselves, Dench’s character snags a part-time job in a local call center. Can old age still have a happy ending? 2013-02-07T23:17:00Z In the beginning, I got to the call center half an hour early to arrange my training materials in front of me. I signed up for a suicide hotline: What I got sounded more like phone sex 2015-11-03T05:00:00Z “Then we would have to go to a call center in Ibiza to send them back.” Keeping the Oscar de la Renta Name Alive 2015-02-13T05:00:00Z Volunteers also work call centers to help clients with their requests. Talking Book and Braille Library in Seattle is a volunteer wonder 2011-08-26T22:08:04Z Abramovich had a point; the problem goes far beyond any one person or call center. Spam has taken over our phones. Will we ever want to answer them again? 2019-03-18T04:00:00Z Doc was an all-American semi-patriotic black guy until he got a job at a call center and realized how racist anonymous white Americans can really be. We’ve been over Bill Cosby: He lost his credibility with the black community long ago 2017-06-19T04:00:00Z But recording a phone conversation is a hassle, and call center employees are often instructed to hang up when you tell them you’re recording the call. Orbitz switched her vacation to Aruba — but her hotel is in Tahiti | Travel Troubleshooter 2022-01-10T05:00:00Z It depends on the office, I mean, if you're working in call center, I'm talking about you. Lauren Hough on her new book, our underpaid workforce and how "every American" can relate to cults 2021-04-15T04:00:00Z Logistically, the narrator attempts to help Hayley by getting her hired at the call center. This Week in Fiction: Rivka Galchen Discusses Her Story “How Can I Help?” 2016-09-12T04:00:00Z For Murray, a sales manager for a Las Vegas call center software company, it felt like a bait-and-switch. Gripes about air travel have some people swearing off certain carriers 2015-08-20T04:00:00Z In “How Can I Help?,” your story in this week’s issue, a woman who works as a manager at a call center struggles with her sister Hayley. This Week in Fiction: Rivka Galchen Discusses Her Story “How Can I Help?” 2016-09-12T04:00:00Z In the late 1970s, while still in high school and working at a local call center, Mr. Lyons befriended two co-workers, Mr. Hosler and David Wills. Richard Lyons, a Founder of the Subversive Band Negativland, Dies at 57 2016-04-27T04:00:00Z Diana Prado spends her daylight hours working as a supervisor at a call center. Brazil Carnival dancers, iconic samba parade stars 2013-02-07T21:40:10Z Just one month before the strike, 700 Maximus call center workers were laid off – the company's second round of layoffs this year. 12 of the biggest strikes during this Hot Labor Summer 2023-09-04T04:00:00Z He said chargebacks at his bank were handled by a call center within an electronic claims unit. Travelers are turning to credit-card disputes when other routes to a refund have failed 2016-11-17T05:00:00Z They join together to overturn the call center where he worked and attack the Worry Free CEO in his home. “Sorry to Bother You” exposes the danger of bourgeois integration 2018-09-08T04:00:00Z At the Time Warner Cable call center, Gilliom writes, employees have only 8 seconds to get their paperwork done between calls. Work becomes more like prison 2013-02-19T18:34:00Z NBC’s short-lived sitcom Outsourced got nuked by critics for its reliance on cliched characterizations of Indian people working in a call center. Bloodthirsty terrorists and duplicitous spies: does TV have a Muslim problem? 2016-02-04T05:00:00Z "The people that are doing the heroic things are the people answering phones 24 hours a day in the Trevor call centers," he said. Anti-suicide Trevor Project to honor Radcliffe 2011-03-21T10:46:09Z Then came the age of cellphones, international VoIP calls and offshore call centers that can mask their location to make it look like they are calling you from down the block. Spam has taken over our phones. Will we ever want to answer them again? 2019-03-18T04:00:00Z The new initiative will require HBO to establish call centers and a billing system because it now relies on pay TV operators to promote its networks. HBO to offer its programming over the Internet 2014-10-16T04:00:00Z The show will capture multiple aspects of responses, from the call center to the scene of the emergency. What’s on TV Thursday: ‘Snowfall’ and ‘The Great Food Truck Race’ 2018-08-16T04:00:00Z She is always on her phone, scrolling even while talking to customers at the call center where she works. ‘Aloners’ Review: Plugged In but Shut Off 2023-06-08T04:00:00Z Approximately 200 call center workers across Virginia, Mississippi, Louisiana, Arizona and Florida went on a one-day strike in early June and August, picketing Maximus, the government's largest call center contractor. 12 of the biggest strikes during this Hot Labor Summer 2023-09-04T04:00:00Z But what happened behind the scenes at those call centers? Hello? It’s ‘Telemarketers,’ Here to Tell You About an Amazing Scam 2023-08-10T04:00:00Z Eighteen months ago, she said, she was working at a call center in the Valley "selling solar." FYF Fest Day 2: Redemption through Flying Lotus, Haim and more 2014-08-25T04:00:00Z You called — not a call center, but the park itself. After almost 11 years of phone tag, Cama Beach State Park’s reservation system goes online 2019-01-25T05:00:00Z The groom, 37, is the head of business development at RedRoute, a technology company in Brooklyn that automates call centers across multiple industries. Amanda Bresler, Matthew Ronen 2019-12-15T05:00:00Z Even the call center’s seedy setting—a rented one-bedroom apartment—couldn’t quell my enthusiasm. I signed up for a suicide hotline: What I got sounded more like phone sex 2015-11-03T05:00:00Z The story made for riveting television and before the broadcast was even over, tips started pouring into the America's Most Wanted call center. The End of America's Most Wanted: Good News for Criminals? 2011-07-29T09:00:00Z First, temper your expectations: Customer service — or lack thereof — at many tech companies makes “we are experiencing longer-than-expected wait times” from an airline call center sound like an upgrade to first class. Help! I Was Banned From Lyft and No One Will Tell Me Why. 2022-11-17T05:00:00Z The call center is funded by a grant from the Washington State legislature. Washington opens tourist-information call center 2014-05-28T04:00:00Z Instead, Sandra is powered by an army of human call center operators, who are paid to listen in on customers and respond to their needs in real time. 6 Podcasts to Make Sense of A.I. 2023-06-03T04:00:00Z The call center is based here, but the warehouses are in Kentucky. Zappos’s CEO is helping revitalize downtown Las Vegas. He took me on a whirlwind tour. 2017-01-19T05:00:00Z But he soon got married, dropped out and found himself working multiple jobs at U.P.S., a call center and the hotel inside the Miami International Airport. Jonathan Escoffery Has a Reality He’d Like to Share 2022-09-04T04:00:00Z It is hard to tell how to divide the blame between the service representative you spoke to — according to you, at a call center in a faraway country — or the system that trained her. Help! The Hotel I Booked Online Became a Homeless Shelter and No One Told Me. 2022-10-25T04:00:00Z The gags, some of them even funny, are nonstop, and so are the disparaging remarks about Travelocity and airlines’ customer service call centers. Theater Review: ‘Craving for Travel,’ a Comedy About Travel Agents 2014-01-27T21:17:48Z Among their group of friends — equally well educated — it was considered lucky to have jobs at the local customer-service call center. Voyages: My Debt to Ireland 2012-02-10T20:35:10Z Nancy Friedman, whose St. Louis consultancy, the Telephone Doctor, trains call center workers, recommends what she calls “CPR.” Perspective | How to get a travel company to respond to your complaint 2020-02-06T05:00:00Z But remember: even for devices that answered fastest, the test times shown only get you to the company call center — not real 911. Considering a medical alert device? Here’s what you should know before buying. 2019-02-22T05:00:00Z We wanted to bring it someplace else, to a modern call center. Locally made 'Outsourced' joins NBC fall lineup 2010-05-07T21:04:00Z Now that integrated caller ID systems provide corporate call centers with information that gets attached to your reservation and loyalty program number, there’s a critical modification. Perspective | Tackling a tough travel problem? Hang up the phone. 2019-03-06T05:00:00Z “They are looking for a background in call centers,” the representative said. She needs a job. The economy is in great shape. It should be easy, right? 2017-08-07T04:00:00Z What happens in the call center stays in the call center. She’s worked for four presidents and says it’s a privilege — no matter who is in office 2019-06-20T04:00:00Z Its latest effort, announced Wednesday, is a new call center that provides advice and information on Washington destinations and attractions. Washington opens tourist-information call center 2014-05-28T04:00:00Z Of the roughly 800 detainees in Padua's Due Palazzi prison, 150 are paid to work on such projects, which also include a call center and workshops making suitcases and bicycles. Italy's prison panettone offers sweet way to cut crime 2014-12-09T05:00:00Z Gandhi’s beloved rural poor figure only intermittently in the consciousness of a country now focused on call centers, software entrepreneurs and movie stars. Books of The Times: Appreciating Gandhi Through His Human Side 2011-03-29T19:55:27Z He may even drop by the call center one of these Mondays. She’s worked for four presidents and says it’s a privilege — no matter who is in office 2019-06-20T04:00:00Z Jullep Teah, 24, a call center representative in San Antonio, Texas, said she feels this way about her future wife, Ashley Roberts, 25, a direct support professional for the state of Texas. From Best Friends to Platonic Spouses 2021-05-01T04:00:00Z Whether the security company owns and operates the call center or contracts with a third party, it should give you a guarantee in writing that its call center employees are not working from home. What to consider when shopping for a home security system 2021-12-13T05:00:00Z On Sept. 11, 2001, Griffin was in the call center at 9 that morning when a woman called. She’s worked for four presidents and says it’s a privilege — no matter who is in office 2019-06-20T04:00:00Z On one call, Bay Alarm Medical’s call center “found” the caller in China. Considering a medical alert device? Here’s what you should know before buying. 2019-02-22T05:00:00Z When the company outgrew its Henderson quarters, he started searching for a location that kept insomniac hours, for staffers of the 24-hour call center. Zappos’s CEO is helping revitalize downtown Las Vegas. He took me on a whirlwind tour. 2017-01-19T05:00:00Z I’m not sure that moving the call center back to the States is the solution. Help! CheapOair misspelled the name on my airline ticket 2016-09-21T04:00:00Z The message encourages viewers to call an 800 number, which routes them into Dish's call centers. CBS warns of potential blackout on Dish Network 2014-11-18T05:00:00Z Spam bots nest in call centers on every continent, spewing out phone calls by the millions, saturating the communication networks. Spam has taken over our phones. Will we ever want to answer them again? 2019-03-18T04:00:00Z Monitoring the presence of firearms around older adults can also be useful, said Timothy Jansen, CEO of Community Crisis Services, a 988 call center in Hyattsville, Maryland. Older men led 2021 surge in suicides, CDC reports 2023-11-15T05:00:00Z Chrysler also is testing artificial intelligence in customer support call centers. Next new Chrysler model is electric crossover in 2025, Chrysler CEO says 2023-11-08T05:00:00Z While taking additional classes at the Massachusetts Institute of Technology, Davis founded and later sold a startup called Tenacity, which aimed to improve employee morale and reduce turnover at customer-service call centers. Davis, Rivera compete to represent Seattle’s District 4 on City Council 2023-10-14T04:00:00Z For example, our AAA call center staff is now 100% remote because calls can be fielded anywhere. Amazon is wrong — a return-to-work mandate is about control | Op-Ed 2023-08-31T04:00:00Z Evidently, her husband had no idea how call centers work. Former Houston and Texas coach Tom Herman aims to bring FAU back to the spotlight 2023-08-29T04:00:00Z According to a later report, some McDonald's locations in Oregon, Washington and North Dakota also relied on call centers for order-taking, while a few Jack-in-the-Box locations tried the drive-thru technology as well. How fast-food's sleek redesign could signal a grim labor landscape 2023-08-22T04:00:00Z Jones took an extra job at a call center, just to make ends meet. 'I was just trying to escape.' Bear Alexander made it USC thanks to a key mentor 2023-08-19T04:00:00Z Utah had an average call center wait time of 35 minutes in May, with one in four callers simply hanging up, according to the federal Centers for Medicare and Medicaid Services. Feds raise concerns about long call center wait times as millions dropped from Medicaid 2023-08-17T04:00:00Z Investigators also called dozens of locations and Avis Budget's national call center, and were told repeatedly that a "major credit card" was required. New York fines Avis Budget for denying car rentals to people who lack credit cards 2023-08-15T04:00:00Z “These cases have been going on for at least 15 or 20 years. They’re the same case against different call center operators,” Frisch said. Former Amazon customer service rep sues for alleged missed overtime pay 2023-08-10T04:00:00Z Police calls are dispatched directly, while fire and medical calls are relayed to a Fire Department call center. Seattle settles lawsuit by 911 manager who cited dispatch concerns 2023-08-09T04:00:00Z Some of the city's 55 swimming pools will shut down, trash pickups will be pushed back by a day and the city's 311 information call center may experience delays. Los Angeles city workers staging 24-hour strike 2023-08-08T04:00:00Z Among those 16 states, the average call center wait time was 25 minutes and the average hang-up rate was 29%. Feds raise concerns about long call center wait times as millions dropped from Medicaid 2023-08-17T04:00:00Z When a driver is deactivated, they can appeal their suspension reaching an Uber or Lyft representative at driver support call centers or visiting local offices. UW study finds racial bias in rideshare driver deactivations 2023-08-07T04:00:00Z They also pay an administrative fee to the insurers, usually a set amount per member, for day-to-day plan operations like processing claims and running call centers. Health insurers don’t want you to know where your money is going 2023-08-06T04:00:00Z Responders can ask the call centers to add caution notes to addresses, and the notes pop up when responders are subsequently dispatched to those locations. Seattle settles lawsuit by 911 manager who cited dispatch concerns 2023-08-09T04:00:00Z There was no response, so I used a feature on Cruise’s ride-hailing center that enables a passenger to contact a person at a call center. Recalling a wild ride with a robotaxi named Peaches as regulators mull San Francisco expansion plan 2023-08-05T04:00:00Z Missouri’s nationally high May call center wait time of 48 minutes was based on data from a general call center, said state Department of Social Services spokesperson Caitlin Whaley. Feds raise concerns about long call center wait times as millions dropped from Medicaid 2023-08-17T04:00:00Z The staffing problems extend to the 911 call center, where officials said calls could take several minutes to reach an operator. ‘We Are Feeling Overpoliced’: State Troopers Join Patrols in Austin 2023-08-05T04:00:00Z In 19 states and the District of Columbia, the average Medicaid call center wait time was 1 minute or less in April. Paperwork problems drive surge in people losing Medicaid health coverage 2023-07-28T04:00:00Z About one-quarter of 911 call center positions are vacant - “a huge factor” in the longer wait times to answer calls, said Tamara Bazzle, assistant manager of the communications unit for the Kansas City Police Department. Mounting job vacancies push state and local governments into a wage war for workers 2023-07-28T04:00:00Z About one-quarter of 911 call center positions are vacant — “a huge factor” in the longer wait times to answer calls, said Tamara Bazzle, assistant manager of the communications unit for the Kansas City Police Department. Mounting job vacancies push state and local governments into a wage war for workers 2023-07-27T04:00:00Z Revised data from four call centers that take Medicaid calls show an average wait time of 28 minutes in May, she said. Feds raise concerns about long call center wait times as millions dropped from Medicaid 2023-08-17T04:00:00Z Applicants may have trouble obtaining help from call centers via overloaded phone lines. Column: Millions of Americans are about to lose their healthcare coverage. Many have no idea 2023-07-27T04:00:00Z Emergency call center workers say their centers are understaffed, struggling to fill vacancies and plagued by worker burnout, according to a national survey released Tuesday. 911 workers say centers are understaffed, struggling to hire and plagued by burnout 2023-07-25T04:00:00Z She arrived at the AT&T call center where she works, feeling unsettled. ‘Training My Replacement’: Inside a Call Center Worker’s Battle With A.I. 2023-07-19T04:00:00Z Those who did were connected to a call center, where operators told donors that they would “work hard to make sure” Clinton won the election. The Californians whose scam PACs tricked Trump and Clinton supporters out of millions 2023-07-16T04:00:00Z The three nonprofit call centers that host the 988 line in Washington have hired dozens of new crisis counselors to meet demand. What’s happened since Washington’s 988 crisis line launched last year? 2023-07-15T04:00:00Z The national network has more than 200 call centers, mostly composed of nonprofits with small budgets. Is the New 988 Suicide Hotline Working? 2023-07-13T04:00:00Z The survey conducted by the National Emergency Number Association in conjunction with Carbyne, a cloud technology company focused on emergency services, polled about 850 workers from 911 call centers across the country. 911 workers say centers are understaffed, struggling to hire and plagued by burnout 2023-07-25T04:00:00Z Ms. Sherrod, a vice president of the call center’s local union chapter, part of the Communications Workers of America, started asking AT&T managers questions. ‘Training My Replacement’: Inside a Call Center Worker’s Battle With A.I. 2023-07-19T04:00:00Z Tunstall said he did “call center stuff” and video production for political clients, including the conservative Heritage Foundation and the libertarian advocacy group Freedom Works. The Californians whose scam PACs tricked Trump and Clinton supporters out of millions 2023-07-16T04:00:00Z Delaying promotion also gave Washington’s crisis call centers a chance to scale up staff, said Peterson. What’s happened since Washington’s 988 crisis line launched last year? 2023-07-15T04:00:00Z The law that established 988 gave state lawmakers the option of raising money for call centers by adding a monthly fee on phone bills. Is the New 988 Suicide Hotline Working? 2023-07-13T04:00:00Z More teenage girls have been texting and chatting on the national 988 Suicide and Crisis Lifeline over the past year, added Timothy Jansen, CEO of Community Crisis Services, a 988 call center in Hyattsville, Maryland. Growing share of teen girls visited ER psych wards during COVID-19 pandemic 2023-07-12T04:00:00Z A majority of U.S. call center workers surveyed this year reported that their employers were automating some of their work, according to a 2,000-person survey from researchers at Cornell. ‘Training My Replacement’: Inside a Call Center Worker’s Battle With A.I. 2023-07-19T04:00:00Z Nor were more than a dozen others — including call center workers, freelance voice actors, relatives of the organizers, and other PAC employees — whom prosecutors described as “unwitting participants” in the scheme. The Californians whose scam PACs tricked Trump and Clinton supporters out of millions 2023-07-16T04:00:00Z Operators at the city’s 911 call center also receive that training to be able to identify calls that might be better suited for mental health professionals. Philadelphia community tries to heal from trauma as shooter’s mental health comes into focus 2023-07-07T04:00:00Z Several third-party companies contracted by the Department of Education to collect debts have laid off staff, cut call center hours or stopped handling student loans. Supreme Court's student loan ruling throws wrench in Biden's plan to aid borrowers as payments resume 2023-06-30T04:00:00Z Fang said there are some exceptions; if an employee can’t drive, for example, they might visit merchants or work in the call center. Your DoorDash driver? He’s the company’s co-founder 2023-06-28T04:00:00Z She took the call center’s application test twice, and on her second time she got an offer, in 2006, starting out making $9.41 an hour, up from around $7.75 at the casino. ‘Training My Replacement’: Inside a Call Center Worker’s Battle With A.I. 2023-07-19T04:00:00Z He’s grateful for the remote call center job that allows him to work from rural San Juan Comalapa rather than making the arduous commute to the capital. Guatemalans worry about security, unimpressed by leading candidates ahead of election 2023-06-24T04:00:00Z In April, a Stanford researcher and researchers at the Massachusetts Institute of Technology released a study showing that generative A.I. could boost the productivity of inexperienced call center operators by 35 percent. Generative A.I. Can Add $4.4 Trillion in Value to Global Economy, Study Says 2023-06-14T04:00:00Z The following day, Vandebona called Planned Parenthood Los Angeles multiple times, and made threats to a call center specialist, the news release said. Ventura County man convicted of threatening 2 Planned Parenthood clinics 2023-06-13T04:00:00Z “Aloners,” a portrait of a South Korean call center employee, explores grief and modern ennui. Your Monday Briefing 2023-06-12T04:00:00Z “The tasks left to call center workers are the most complex ones, and customers are frustrated,” said Virginia Doellgast, a professor at the New York State School of Industrial and Labor Relations at Cornell. ‘Training My Replacement’: Inside a Call Center Worker’s Battle With A.I. 2023-07-19T04:00:00Z To meet the income requirements, I instead found work in sales at a call center for $15 an hour. How a Scratch-Off Lottery Ticket Helped Me Become a Homeowner at 22 2023-06-10T04:00:00Z The housing department’s call center provided little, if any, help, Malik said: Tenants would call dozens of times, and nobody would answer. State reaches settlement over pandemic rent relief: What tenants and landlords need to know 2023-06-09T04:00:00Z She had started her credit-repair business to supplement her hourly wages from working at a call center. The High Cost of Bad Credit 2023-06-07T04:00:00Z Forensic examiners in the western state of Jalisco said in a statement Monday that tests had confirmed the bodies belonged to the missing call center workers. 8 young workers at drug cartel call center killed, bodies placed in bags 2023-06-06T04:00:00Z Her name was projected on the call center’s wall. ‘Training My Replacement’: Inside a Call Center Worker’s Battle With A.I. 2023-07-19T04:00:00Z I quit my job at the call center. How a Scratch-Off Lottery Ticket Helped Me Become a Homeowner at 22 2023-06-10T04:00:00Z Mexican authorities discovered 45 bags of human remains while searching for missing seven call center workers outside Guadalajara. One party has governed Mexico's biggest state for a century. It looks as if that is about to change 2023-06-04T04:00:00Z On Tuesday, security minister Rosa Icela Rodriguez told reporters that initial investigations showed that the call center workers "were carrying out some type of real estate fraud and some type of telephone extortion." Mexican prosecutors say 45 bags of human remains may belong to missing group 2023-06-02T04:00:00Z While the families believed their children worked at a normal call center, the office was in fact run by the Jalisco New Generation cartel, Mexico’s most violent gang. 8 young workers at drug cartel call center killed, bodies placed in bags 2023-06-06T04:00:00Z The evidence so far, he added, suggested that the house where the missing people worked was not a call center, “but an operations center of a different nature.” Remains Match Traits of Missing Call Center Workers in Mexico, Officials Say 2023-06-02T04:00:00Z Authorities discovered the sealed, black plastic bags on Tuesday during a search for seven young employees of a local call center who went missing in late May. Mexican authorities find 45 bags of body parts outside Guadalajara 2023-06-01T04:00:00Z Another app features a photo array of six female workers and one man laboring in call centers, nursing homes, restaurants and retail. Will California crack down on cash apps that trap women in debt? 2023-05-25T04:00:00Z A report made on May 10 to the National Response Center, a federal emergency call center for railroad incidents, said that the rail car left Wyoming on April 12 and arrived in California empty. 30 Tons of Explosive Chemicals Lost During Rail Shipment 2023-05-21T04:00:00Z Officials confirmed the cartel now operates call centers that scam money from Americans and Canadians through fake offers to buy their timeshares. 8 young workers at drug cartel call center killed, bodies placed in bags 2023-06-06T04:00:00Z The Jalisco state prosecutor’s office said the search for the missing call center workers would continue, and that the authorities would keep exploring the ravine until all the bags were located and extracted. Remains Match Traits of Missing Call Center Workers in Mexico, Officials Say 2023-06-02T04:00:00Z The apparent kidnapping of the seven call center workers has stunned Guadalajara, Mexico’s second-most populous city. Mexican authorities find 45 bags of body parts outside Guadalajara 2023-06-01T04:00:00Z Deutsche Bank wants this AI to lower costs in call centers where it needed temporary personnel for peak periods and workers to handle menial tasks, he said in an interview. Google's AI is coming to more companies near you 2023-05-11T04:00:00Z A devotee of the Beastie Boys and Kanye West, he quickly became a mainstay of Spain’s underground hip-hop scene, working at a fas- food restaurant and a call center to make ends meet. Spanish pop star C. Tangana: 'All I ever wanted was artistic recognition. Now I have it' 2023-05-05T04:00:00Z She has tried to arrange transportation — a Medicaid benefit — but didn’t have time for the call center to contact an interpreter to arrange the trip. Nearly 400,000 Virginians risk losing Medicaid, starting Monday 2023-04-30T04:00:00Z There was no response, so I used a feature on Cruise’s ride-hailing center that enables a passenger to contact a human in a call center. No one is driving this taxi. What possibly could go wrong? 2023-04-26T04:00:00Z But the sister of one of the workers said that her brother was selling vacation packages at the call center, Spain’s El Pais newspaper reported. Mexican authorities find 45 bags of body parts outside Guadalajara 2023-06-01T04:00:00Z Existing studies of remote work have tended to focus on call centers or similar workplaces where productivity is easy to define and measure — but where creativity, collaboration and mentorship may be less important. What Young Workers Miss Without the ‘Power of Proximity’ 2023-04-24T04:00:00Z The call center has also grown, bringing on an additional 106 volunteers and 77 staffers. L.A. promised mental health crisis response without cops. Why isn’t it happening? 2023-04-13T04:00:00Z Taxpayers and consumers are already beginning to pay for those growing costs as legislatures add fees to phone bills or add funding for the call centers to their state budgets. Check your phone bill — a tax for the new 988 suicide hotline may be coming soon 2023-04-11T04:00:00Z Feeling more like I was stuck on Mr. Toad’s Wild Ride at Disneyland than riding in an artificially intelligent car, I contacted Cruise’s call center. No one is driving this taxi. What possibly could go wrong? 2023-04-26T04:00:00Z The case of the call center employees recalled for many another gruesome episode from 2018, when three film students in Guadalajara went missing, sparking large-scale protests in the city. Mexican authorities find 45 bags of body parts outside Guadalajara 2023-06-01T04:00:00Z In “Calling Ukraine,” an office satire, a lost American expat takes up a job at a call center. Your Tuesday Briefing: China’s Display of Force Around Taiwan 2023-04-10T04:00:00Z “But issues like the 911 call center and D.C. Housing Authority show it’s a continuing story, and continuing effort has to be made.” Violence, downtown, Congress: Obstacles grow in Bowser’s third term 2023-04-07T04:00:00Z Five states — California, Colorado, Nevada, Virginia and Washington — have created phone taxes to fund the call centers by adding between 12 and 50 cents to the monthly bill for a phone line. Check your phone bill — a tax for the new 988 suicide hotline may be coming soon 2023-04-11T04:00:00Z It also spent $34.6 million on a contractor, who is not named in the report, to bolster call center operations and reduce wait times. IG faults D.C. employment services agency over delays in issuing benefits 2023-04-07T04:00:00Z The state has also shored up support for the call center that will take questions and support people going through the redetermination process. An explainer on Oregon’s Medicaid eligibility process 2023-04-06T04:00:00Z She noted the affiliate’s call center, which schedules appointments for patients in Idaho and several other states, is in Washington. Idaho abortion ‘trafficking’ bill opens Pandora’s box of questions for WA 2023-04-01T04:00:00Z Amazon has also been closing its U.S.-based call centers and shifting those jobs to remote positions, according to Bloomberg. Amazon grew relentlessly. Now it’s getting lean. 2023-03-27T04:00:00Z Some of the bills, like the one approved Monday in the Democrat-dominated Maryland General Assembly, would route money directly from state budgets to 988 call centers or mobile crisis services. Check your phone bill — a tax for the new 988 suicide hotline may be coming soon 2023-04-11T04:00:00Z But the report said that the city agency did not collect time sheets for the contracted call center, raising questions about whether it actually fulfilled the terms of the contract. IG faults D.C. employment services agency over delays in issuing benefits 2023-04-07T04:00:00Z The call center, though, is a major point of risk, according to a March report from OHA to the Legislature. An explainer on Oregon’s Medicaid eligibility process 2023-04-06T04:00:00Z Clarke said Metro has been combining redundant backroom administrative services — for instance, consolidating call centers — and had found enough potential savings to cover the difference. Metro just installed new fare gates. It’s spending $35 million to make them taller. 2023-03-23T04:00:00Z “For example, making sure that there are fully staffed call centers to answer questions about eligibility,” she said. States set to pare back bloated Medicaid rolls as COVID-related extra funding runs out 2023-03-21T04:00:00Z Federal money also funds a small network of national crisis call centers and text and chat services that back up the local centers during overflow. Check your phone bill — a tax for the new 988 suicide hotline may be coming soon 2023-04-11T04:00:00Z The call center agency also billed the District about $230,000 in credit card processing fees, a payment that the inspector general said should not have been approved without additional authorization from a contracting officer. IG faults D.C. employment services agency over delays in issuing benefits 2023-04-07T04:00:00Z Legitimate callers will leave a message; robots and scammy call centers typically do not. The FCC is cracking down on scammy robotexts. What that means for you 2023-03-16T04:00:00Z Last year, federal prosecutors in Georgia announced the indictment of multiple India-based call centers and their directors, charging them with conspiring to forward tens of millions of scam calls to American consumers. Online scammers find a fertile market in India as the internet spreads 2023-03-15T04:00:00Z But as the Wall Street Journal noted late last year, Frontier is simultaneously telling its investors that call centers are “expensive,” while use of chatbots eliminates the customer’s ability to negotiate. Opinion | Vanishing phone customer support is driving us all insane 2023-03-07T05:00:00Z To fund the 988 expansion, blue states have led the way in adding fees to monthly telephone bills, the method that already funds 911 call centers in many parts of the country. Check your phone bill — a tax for the new 988 suicide hotline may be coming soon 2023-04-11T04:00:00Z As we stood in this almost meditative space, Leingang reminisced about when they were working in SAM’s call center, answering questions folks had for or about the museum. How one Seattle Art Museum staffer adds a personal touch to museum-going 2023-03-02T05:00:00Z A cyberattack on Dish Network has impacted the company’s servers, customer call centers, online service desk, and other internal communications. Cyberattack on Dish Network leads to stolen data, internal communications issues 2023-03-01T05:00:00Z In January, an unnamed Apple spokesperson told the New York Post that the company was getting feedback from 911 call centers but wouldn’t answer questions about whether the company planned to update the system. Apple’s once again trying to optimize the iPhone’s Crash Detection feature 2023-02-13T05:00:00Z Yes, turnover is traditionally high in the call center industry, and even higher in the wake of the Great Resignation. Opinion | Vanishing phone customer support is driving us all insane 2023-03-07T05:00:00Z Those automated tools are a major advancement for the outdated taxpayer services systems, allowing filers to obtain basic data without phoning IRS call centers. IRS won’t tax most state inflation relief payments 2023-02-10T05:00:00Z Without a scholarship, Travis worked at a call center to make spending money, phoning people in Southern Ohio, Eastern Indiana and Northern Kentucky to promote Obamacare. The Kelce brothers’ road to Super Bowl LVII began at Cincinnati 2023-02-09T05:00:00Z He continued to work in Tijuana as a barber and found work because of his English at call centers helping answer questions from customers of U.S. companies. 2 US Army veterans deported to Mexico win US citizenship 2023-02-08T05:00:00Z In the fall, a woman testified at a council hearing that mistakes at the call center delayed an ambulance for her daughter as her young granddaughter tried to perform CPR. Bowser announces pick to run D.C.’s beleaguered 911 call center 2023-02-03T05:00:00Z On the other hand, given that call centers are located around the globe, that’s quite the worker shortage. Opinion | Vanishing phone customer support is driving us all insane 2023-03-07T05:00:00Z Lately, emergency call centers in some ski regions have been inundated with inadvertent, automated calls, dozens or more a week. ‘My Watch Think’s I’m Dead’ 2023-02-03T05:00:00Z Kennedy, who couldn’t watch live video of the vote because she was working at her Verizon call center job, learned of the outcome from a reporter. Town of Pound emerges from death sentence in Virginia Assembly 2023-02-02T05:00:00Z All customer support operates in the United States, meaning a customer’s call isn’t shunted off to a call center an ocean away. Christian wireless provider won’t change ways for ‘woke’ police chief, CEO says 2023-01-30T05:00:00Z But she worried that most franchisees would simply accept the new arrangement, along with another requiring them to use — and pay for — a shared call center. When Private Equity Came for the Toddler Gyms 2023-01-28T05:00:00Z Brill works in one of more than 200 call centers fanned out around the country tasked with answering an uptick in calls day and night from people considering suicide or experiencing a mental health emergency. Callers keep flooding 988 mental health, suicide helpline 2023-01-10T05:00:00Z “Apple needs to put in their own call center if this is a feature they want,” she said. ‘My Watch Think’s I’m Dead’ 2023-02-03T05:00:00Z Ankit Bhatt, 33, moved to Hyderabad four years ago so that his wife could take a job at a call center. Need an Onion? These Indian Apps Will Deliver It in Minutes. 2023-01-04T05:00:00Z They are likely to surface again this year, including bills to expand overtime, protect employees from artificial intelligence surveillance and stop businesses from moving call centers out of state. California workers get new protections in 2023. Here's what you need to know 2023-01-03T05:00:00Z But other fees remain, including a $100,000 payment if the franchise is terminated, and Mr. Walenda said the company continues to try to force everyone to use its call center and point-of-sale system. When Private Equity Came for the Toddler Gyms 2023-01-28T05:00:00Z By that time, he was back in New York, working at a Dish Network call center in College Point, Queens, company records show. As His Life of Fantasy Comes Into Focus, George Santos Goes to Washington 2023-01-01T05:00:00Z Her call center and others have alerted Apple to the issue. ‘My Watch Think’s I’m Dead’ 2023-02-03T05:00:00Z The Moscow Police Department made the request Dec. 7, and by the next day had to direct tips to a special FBI call center because so many were coming in. Suspect in deaths of University of Idaho students arrested in Pennsylvania 2022-12-30T05:00:00Z Southwest Airlines said in a tweet Monday that high call volumes were impacting its call centers. Thousands of flights canceled as weather continues to upend holiday travel 2022-12-26T05:00:00Z One weekday in December, the average wait time for the call center was about an hour and a half, Hedberg said, though many Alaskans interviewed for this story described much longer hold times. Thousands of Alaskans haven’t received food stamps in months, with no relief in sight 2022-12-25T05:00:00Z Rather, call center and WorkSource center workers individually give the number to people facing technology issues. Audit: WA can still improve experience for jobless-benefits seekers 2022-12-21T05:00:00Z The N.H.S. planned to manage the walkouts by calling in military personnel and volunteers, increasing staffing at call centers and discharging patients from hospitals where possible to free up beds. U.K. Ambulance Workers Stage Their Largest Walkout in Decades 2022-12-21T05:00:00Z Fire and medical calls get relayed to a separate Fire Department call center. Former Seattle 911 manager says he warned city about deadly dispatch problem 2022-12-20T05:00:00Z He got a job at a call center. To live and die in Tijuana, Mexico’s new fentanyl capital Meanwhile, numerous food stamp beneficiaries interviewed for this story said they’d been put on hold for four to five hours at a time when they tried to reach the state’s call center for SNAP. Thousands of Alaskans haven’t received food stamps in months, with no relief in sight 2022-12-25T05:00:00Z The phone relays the answers users give to a few short questions to an emergency call center, along with the user’s location, according to Apple. Couple in Car Survive 300-Foot Fall Into a California Canyon 2022-12-16T05:00:00Z Many workers at grocery stores, nail salons, doctors’ offices and call centers continue to wear masks at work for their own safety. You’ve got COVID — but what are the rules these days? 2022-12-07T05:00:00Z First responders can contact the call centers to add caution notes to addresses in their respective computer systems, Smith said. Former Seattle 911 manager says he warned city about deadly dispatch problem 2022-12-20T05:00:00Z This fall, a woman testified at a council hearing that mistakes at the emergency call center delayed an ambulance for her daughter as her young granddaughter tried to perform CPR. D.C. mayor launching nationwide search to replace 911 director 2022-12-06T05:00:00Z The council had been expected to consider Tuesday whether to confirm Bowser’s nominee to permanently lead the city’s widely scrutinized 911 call center. D.C Council to vote on housing authority overhaul in packed meeting 2022-12-05T05:00:00Z Sergeant Gilbert said the call center had given the authorities an accurate latitude and longitude for Ms. Fields and Mr. Zelada’s location. Couple in Car Survive 300-Foot Fall Into a California Canyon 2022-12-16T05:00:00Z In one experiment at a call center, workers were told their company was cutting back on audits of their work. Incentives can lead employees to cheat or lie at work 2022-11-28T05:00:00Z She got a job at a call center, making $480 a week. Was She Ready to Be a Mother? A Judge Got to Decide. 2022-11-29T05:00:00Z She earns $250 each month working at a call center and cutting hair on the side. Small victories: South Africa is struggling to improve kids’ health decades after apartheid’s demise 2022-11-22T05:00:00Z At Tuesday’s commissioners court meeting, Tatum said an early assessment found the need for a revamped communication system between the precinct judge and the call center that handles requests for help. Difficulties again put Houston at center of Texas elections 2022-11-17T05:00:00Z Though glitches beset it from the outset, there had been a large call center operating in Guatemala that gave stateside residents another option to schedule appointments. ‘Truthfully, it’s frustrating': Guatemalans criticize delays at L.A. consulate 2022-11-14T05:00:00Z Then there are odd beep, clicks and call center chatter in the background. Medicare phone scammers want to slash your benefits and leave you with fewer in-network providers 2022-11-08T05:00:00Z Todd Rutter, 59, of Uniontown, Pa., who worked as a call center supervisor and is now on disability, said he usually voted for Republicans. In Close, Crucial Governor’s Races, Poll Finds Sharp Split on Elections 2022-11-01T04:00:00Z Planned Parenthood clinics, which perform about 75% of the state’s abortions, had about a 150% surge in call center traffic after the decision and about a 13% increase in patients, Richardson said. Minnesota has become an island of abortion access 2022-10-30T04:00:00Z A smaller portion of clients use call centers. Analysis: Lula, Bolsonaro and market look to cure Brazil consumer debt hangover 2022-10-17T04:00:00Z The manufacturers are setting up call centers and help desks to assist customers with fit and tuning. Listen up: You can now buy hearing aids without a prescription 2022-10-16T04:00:00Z In the months and years that followed, the state added funding and workers and upgraded call center technology to keep up with the deluge. Mandatory reporting was supposed to stop severe child abuse — it punishes poor families instead 2022-10-12T04:00:00Z It did not specifically add call center and truck driver roles last year. Retailers staff up to prep for return of in-store holiday shopping 2022-10-06T04:00:00Z Still, call centers and loan services have been flooded with calls from anxious and confused borrowers. Biden’s Student Debt Plan Attracts Lawsuits, Scams and Confusion 2022-09-30T04:00:00Z Amazon will close all but one of its U.S. call centers and shift hundreds of office employees to remote work in an effort to save on real estate, according to people familiar with the matter. Amazon will close all but one U.S. customer call center 2022-09-29T04:00:00Z Council’s public safety committee called for a “fundamental cultural shift” at the city’s 911 call center. Lawmakers, residents blast D.C.’s 911 call center at council hearing 2022-09-28T04:00:00Z Before the pandemic, as many as 90% of some 3 million U.S. customer service representatives commuted to call centers. Amazon urges some call center staff to work from home, plans closings 2022-09-28T04:00:00Z Amazon is working with employees to make sure their transition to remote working is seamless, a spokesman for the company told Reuters, but did not comment on the planned closure of call centers. Amazon plans to close several U.S. call centers - Bloomberg News 2022-09-28T04:00:00Z Across the U.S., there are 200 call centers. How does 988 work? 2022-09-23T04:00:00Z The call centers planned for shuttering are in Kennewick, Washington; Lexington, Kentucky, and Phoenix, said one of the people, who who asked not to be named because they weren’t authorized to speak about the plans. Amazon will close all but one U.S. customer call center 2022-09-29T04:00:00Z Fortunately, in the lead-up to 988’s availability, call centers and state leaders rose to the challenge to meet the increased need. Opinion | The proof is in the numbers: 988 will save lives 2022-09-21T04:00:00Z Amazon has call centers around the U.S., including in Kennewick and Phoenix, that each employ hundreds of workers. Amazon urges some call center staff to work from home, plans closings 2022-09-28T04:00:00Z The 40,000 workers Walmart plans to hire include full-time truck drivers, customer service representatives for their call centers, and seasonal associates for both in-store shopping as well as pickup and delivery. Walmart to hire 40,000 holiday-season workers, a significant drop from 2021 2022-09-21T04:00:00Z Walmart's new workers this year will include seasonal U.S. store associates, truck drivers in full-time positions and service staff at call centers, Waggoner said. Walmart plans cautious holiday hiring amid slowing U.S. economy 2022-09-21T04:00:00Z The call center that remains open will most likely be in Huntington, West Virginia, or Houston, the person said, adding that the plans still could change. Amazon will close all but one U.S. customer call center 2022-09-29T04:00:00Z Every call, text or chat needs to be answered by a local call center with culturally competent resources. Opinion | The proof is in the numbers: 988 will save lives 2022-09-21T04:00:00Z Still, call center employees make up a small fraction of the company’s more than 1.5 million workers. Amazon urges some call center staff to work from home, plans closings 2022-09-28T04:00:00Z "To be perfectly honest, I treat it like a casino," said Alvarado, a 44-year-old call center customer service manager from Orange County, California. Analysis: Behind Trump's media deal, a vote where only yes will do 2022-09-20T04:00:00Z To facilitate the Thursday transition, Amazon has set up a customer-service call center filled with thousands of representatives to field troubleshooting calls in case fans can’t find the game. With ‘Thursday Night Football’ on Amazon Prime, the NFL bets on streaming 2022-09-15T04:00:00Z Mr. Jackson quit school to work at a call center but earned too little to keep up with the rent. How Poverty Programs Aided Children From One Generation to the Next 2022-09-12T04:00:00Z A study from Stanford of a 16,000-person travel agency found that call center employees working remotely were 13 percent more productive than their in-person colleagues. So You Wanted to Get Work Done at the Office? 2022-09-11T04:00:00Z They were less unified on other topics, however, including missteps at D.C.'s 911 call center and the appropriate number of police officers in the city. D.C. candidates grapple with questions on crime ahead of general election 2022-09-08T04:00:00Z Lean Solutions, based in Fort Lauderdale, Fla., sets up call centers in Colombia and Guatemala — a response to “the labor challenge in the U.S.,” said Hunter Bell, a company sales agent. The Supply Chain Broke. Robots Are Supposed to Help Fix It. 2022-09-07T04:00:00Z “That would be terrible,” said Michael Loomus, 31, who works as a call center supervisor in Ohio, referring to the prospect of the courts blocking Biden’s plan. Republicans are readying lawsuits to block Biden’s student debt plan 2022-09-01T04:00:00Z For example, to learn something about customer-service skills for a case study, an author would observe employees at a call center or in a retail store as they do their jobs. Writing Guide 2021-12-21T00:00:00Z At a 911 call center, calls come in at an average rate of one call every two minutes. Introductory Statistics 2013-09-19T00:00:00Z The victims, who also came from Taiwan and mainland China, took jobs in call centers that sought to cheat Chinese speakers into making payments on fabricated bills and government fees. Hong Kong seeks citizens caught in Southeast Asia scams 2022-08-18T04:00:00Z Lopez, a registered Democrat who works at a call center for a grocery store, is among those likely to choose a candidate who aligns with her views on reproductive rights. People think of Mexican Catholics as a monolith on abortion. One family shows it's not that simple 2022-08-11T04:00:00Z Two decades ago, India became an outsourcing powerhouse as companies and call centers boomed. At 75, India seeks way forward in big but job-scarce economy 2022-08-10T04:00:00Z “Hello, I can’t breathe when I sleep, can you help me?” he said he told operators at the Philips call center. For sleep apnea patients with recalled CPAP machines, restless nights 2022-07-23T04:00:00Z It also has a pet food bank and an animal support call center. The pets in L.A.’s animal shelters need help. Here's what you can do 2022-08-02T04:00:00Z The call center can set up appointments from 8 a.m. to 8 p.m. WA expands telehealth options to improve access to COVID treatment 2022-08-01T04:00:00Z The call center software maker reported second-quarter financial results that beat Wall Street’s projections. Amazon, Chevron rise; Roku, Intel fall 2022-07-29T04:00:00Z If local call centers are overburdened, calls will be redirected to national backup centers, where responders have less knowledge of local services. Opinion | The 988 hotline could be transformational — if done right 2022-07-23T04:00:00Z She’d received a desperate call from the San Diego call center, which helps with scheduling. Planned Parenthood clinic in this conservative desert town is now a refuge for Arizonans seeking abortions 2022-07-20T04:00:00Z Each of the 200 call centers that man the Lifeline are funded by local, state and federal resources, usually at a literal and emotional deficit as there is never quite enough funds or manpower available. The National Suicide Prevention Lifeline number changed — here's why 2022-07-16T04:00:00Z The call centers are funded by local, state and federal resources, creating wide variation in each center’s ability to handle its call volume. The national suicide hotline is changing to 988 starting Saturday 2022-07-14T04:00:00Z But there are lingering concerns that short-staffed call centers across the country may not be ready to face the surge. The U.S. Has a New Crisis Hotline: 988. Is It Prepared for a Surge in Calls? 2022-07-15T04:00:00Z The hotline, now to be called the 988 Suicide and Crisis Lifeline, consists of a network of more than 200 state and local call centers subsidized by the Substance Abuse and Mental Health Safety Administration. National Suicide Prevention Lifeline gets a new three-digit number: 988 2022-07-15T04:00:00Z The call center’s team can help with just about everything but one complicated question. Planned Parenthood clinic in this conservative desert town is now a refuge for Arizonans seeking abortions 2022-07-20T04:00:00Z The Lifeline is a network of over 200 local call centers. New "988" mental health crisis hotline launches Saturday 2022-07-15T04:00:00Z Already, increased hiring and spending has improved call centers’ ability to keep up with demand, said John Draper, executive vice president at Vibrant. The national suicide hotline is changing to 988 starting Saturday 2022-07-14T04:00:00Z He predicted that the new investments would lead to improvements in answering phone calls in the months ahead, noting that call centers have already been able to keep pace with the steady rise in volume. The U.S. Has a New Crisis Hotline: 988. Is It Prepared for a Surge in Calls? 2022-07-15T04:00:00Z Previously, calls would never go unanswered, but instead would be bounced to a back-up call center in New York. 988 – the new crisis phone and text line – goes live this weekend 2022-07-15T04:00:00Z Still, they’re already experiencing about a 50% increase in increase in inquiries to its call center from patients wondering where they can go and which clinic is the best fit for them, Bisek said. Abortion ruling to speed process for clinics, patients 2022-07-13T04:00:00Z A call center that is helping to track down missing Ukrainian service members has reported more than 7,200 cases, an official in charge of the effort told local media Monday. Russian strikes kill at least three in Kharkiv and injure dozens 2022-07-11T04:00:00Z But he made clear that the states, not the federal government, will have to fund call centers on a continuing basis. The national suicide hotline is changing to 988 starting Saturday 2022-07-14T04:00:00Z That is partly because the law establishing it, signed by President Donald J. Trump in October 2020 with bipartisan support, left the funding of call centers largely to states. The U.S. Has a New Crisis Hotline: 988. Is It Prepared for a Surge in Calls? 2022-07-15T04:00:00Z Passport Canada said the outage was also affecting some of its call centers, at a time when the summer travel season had increased passport requests. Network Disruption Triggers Internet and Phone Outages in Canada 2022-07-08T04:00:00Z Service operation is run here, but our call centers are outside of Utah. How arson led to a culture reboot at Traeger, with CEO Jeremy Andrus 2022-07-04T04:00:00Z The process begins when the government in Kyiv sends a request to a call center on an American base in Stuttgart, Germany, where a coalition of more than 40 nations coordinates the aid. How a Military Base in Illinois Helps Keep Weapons Flowing to Ukraine 2022-07-03T04:00:00Z The call center is open seven days a week from 8 a.m. to 8:30 p.m. I have COVID-19. What to know about Paxlovid, molnupiravir, other treatments in California 2022-06-30T04:00:00Z Jennifer Piver, the executive director of Mental Health America of Greenville County, the only 988 call center in South Carolina, said that federal funding had allowed her to fill eight new positions. The U.S. Has a New Crisis Hotline: 988. Is It Prepared for a Surge in Calls? 2022-07-15T04:00:00Z In Louisiana, people seeking to file unemployment online are directed instead to use a call center instead. Cyberattack disrupts unemployment benefits in some states 2022-06-30T04:00:00Z “That, of course, is not an option for U.S. taxpayers, so it is critical that the IRS increase staffing in its telephone call centers to handle the volume of calls it receives.” Perspective | This tax season, IRS answered just 10 percent of taxpayer calls 2022-06-24T04:00:00Z “While our level of service at the call centers needs much improvement, it is trending in the right direction, and we will continue to add call center representatives to handle the increased volume,” she said. Investors criticize federal retirement savings program over new system 2022-06-22T04:00:00Z With each call, Adams said, she was forced to relive the worst day of her life and explain her trauma to a disembodied voice in a call center somewhere in the U.S. Homes lost. Savings destroyed. How medical debt has upended these people's lives 2022-06-23T04:00:00Z “That, of course, is not an option for U.S. taxpayers, so it is critical that the I.R.S. increase staffing in its telephone call centers to handle the volume of calls it receives.” The I.R.S. backlog of unprocessed tax returns has grown to 21 million. 2022-06-22T04:00:00Z State officials also set up a call center to help victims of identity theft deal with tax-related questions and have been working with Bank of America to issue chip-enabled debit cards, according to Tuesday’s statement. California recovers $1.1 billion in unemployment aid amid fraud investigation 2022-06-21T04:00:00Z Sometimes Amazon buys existing buildings, such as defunct call centers, but it also purchases bare land, of which the company acquired about 4,000 acres in the same period, says real estate researcher CoStar Group. Amazon builds property empire, quietly buying land across the U.S. 2022-06-18T04:00:00Z Hayward characterized the call center as an important asset for U.S. troops unable to troubleshoot glitches on their own. For Ukrainian troops, a need arises: Javelin customer service 2022-06-14T04:00:00Z Now, with shortages of labor — including pilots, flight attendants, baggage handlers and call center agents — airlines haven’t yet fully brought back their people or their flights. As summer travel season arrives in Seattle, airfares are sky-high 2022-06-15T04:00:00Z The call center is open from 5 a.m. to 9 p.m. every day. What you need to know about access to COVID antiviral drugs and therapeutics in King County and WA 2022-06-13T04:00:00Z But it has also led to concerns that call centers won’t have the infrastructure or staffing to handle the likely increase in callers, many of whom may be in crisis. California Prepares to Launch a Mental Health Hotline 2022-06-13T04:00:00Z Brown discovered Birth Choice when she was pregnant with her first child — 4-year-old Ezekiel — and working as a call center supervisor. The antiabortion movement fuels a growth industry: Pregnancy centers 2022-06-12T04:00:00Z Maximus holds billions of dollars in federal contracts, which include outsourced Medicare and Medicaid call centers that employ 10,000 workers at 10 sites in eight states. Workers have had enough: Labor's tide is rising, from Amazon to Dollar General and beyond 2022-06-04T04:00:00Z “When the 911 call center is being overwhelmed, it is extremely difficult to make sure you have a timely flow of information.” What did police know as the Texas school shooting unfolded? 2022-06-03T04:00:00Z Jones said Flair is working on its schedule reliability and has invested in automated technology at its call centers to improve customer service response times. Canadian airline Flair gets green light to grow and buy more Boeing 737 MAXs 2022-06-01T04:00:00Z The proposed state budget for the upcoming fiscal year, which is expected to be approved by the Legislature this week, includes another $8 million to help call centers with the rollout of 988. California Prepares to Launch a Mental Health Hotline 2022-06-13T04:00:00Z “As call volume has increased, we have been expanding capacity by shifting staff to support the call center.” Answering Ask-Post questions about I bonds, crypto cons, bank accounts 2022-05-25T04:00:00Z According to the Communications Workers of America, the call center workforce is composed primarily of women and people of color. Workers have had enough: Labor's tide is rising, from Amazon to Dollar General and beyond 2022-06-04T04:00:00Z Many of its call center agents have received additional training to become what Anthem calls “care navigators.” Why Isn’t New Technology Making Us More Productive? 2022-05-24T04:00:00Z Monday, Alaska Airlines canceled a whopping 185 flights. leaving thousands of ticket holders scrambling to find alternative transportation via an airline call center that put people on hold for five to seven hours. Seattle’s hometown airline is in a tailspin 2022-05-13T04:00:00Z The tax would eventually bring in $194 million per year, which would help keep call centers staffed and pay for mobile crisis teams to respond to callers, she said. California Prepares to Launch a Mental Health Hotline 2022-06-13T04:00:00Z The current call center number is 844-284-2676, and the hours are Monday to Friday from 8 a.m. to 5 p.m. Answering Ask-Post questions about I bonds, crypto cons, bank accounts 2022-05-25T04:00:00Z Hours-long wait times to its call centers — a chief complaint among customers last summer — have been reduced to an average of 30 minutes, executives say. Airlines trim summer schedules, aiming to avoid high-profile meltdowns 2022-05-07T04:00:00Z Digital automation has eliminated 10 million phone calls that Anthem’s call centers would have fielded, estimated Rajeev Ronanki, president of digital platforms. Why Isn’t New Technology Making Us More Productive? 2022-05-24T04:00:00Z Doctors worked from “a virtual call center,” where they were expected to conduct 100 three-minute consultations each day, according to the civil complaint. This company was accused of exploiting the coronavirus testing boom to reap millions 2022-05-10T04:00:00Z This means a call center miles away — or even a whole town over — could receive your call, potentially delaying the time it takes for emergency services to reach your precise location. AT&T will now use a device’s GPS location to route 911 calls 2022-05-10T04:00:00Z Treasury has acknowledged that the call center that handles inquiries for bonds is overwhelmed. Answering Ask-Post questions about I bonds, crypto cons, bank accounts 2022-05-25T04:00:00Z A number of Democrat-led states have been building infrastructure for exactly this moment, with abortion providers constructing clinics and call centers near red-state borders, and Democratic lawmakers unveiling strategies to fight restrictive laws. Draft opinion jolts abortion clinics, lawmakers to prepare for end of Roe 2022-05-03T04:00:00Z Dalton said algorithms and other predictive technologies also provide a scientific check on call center workers’ personal biases because they see the risk score when deciding if the case merits an investigation. An algorithm that screens for child neglect raises concerns 2022-04-28T04:00:00Z The call center hub would connect the various hotlines, tribal lines and emergency services dispatch centers into one platform that is cohesive and can easily transfer people. A new crisis hotline, 988, is coming this summer. Is Washington ready? 2022-04-24T04:00:00Z In theory, location-based routing is supposed to help solve this problem by connecting callers with the appropriate call centers for the fastest response times. AT&T will now use a device’s GPS location to route 911 calls 2022-05-10T04:00:00Z The fewer than 2,000 employees at JPMorgan Chase’s call center in Columbus, Ohio, are required to work in the office three days a week. After trusting employees to work their way through the pandemic, employers are starting to take attendance 2022-04-22T04:00:00Z With 988 set to become the National Suicide Prevention Lifeline in July, the governor signed a measure to create a fund to support mental and behavioral health call centers. Hogan signs public safety bills and tax credit for jobs 2022-04-21T04:00:00Z Along with establishing a “crisis fund” for Ukrainian Jews, the Orthodox Union set up a warehouse to gather supplies in Budapest, Hungary, and a call center in Vienna, Mr. Taylor said. Orthodox Jews reach out to Ukrainian brethren, refugees, evoke World War II-era rescue group 2022-04-18T04:00:00Z If you’re in a call center, as an example, you can tune in to what’s happening every single day that might be creating friction and bring that to the surface. How are employees doing right now? Zig Serafin, CEO of Seattle-HQ’d Qualtrics, has some thoughts 2022-04-18T04:00:00Z An AT&T spokesperson further clarified to the outlet that only the dispatchers at the call center will receive your location information. AT&T will now use a device’s GPS location to route 911 calls 2022-05-10T04:00:00Z Now I’m helping in the national call center, trying to help people find their missing relatives. How Russia's invasion turned everyday Ukrainians into heroes 2022-04-15T04:00:00Z Dr. Erin Berry, Washington medical director for Planned Parenthood, said they’ve begun investing more resources and staff into their call centers and into patient navigators, who can help out-of-state patients access abortions. WA Planned Parenthood clinics prepare for surge as Idaho, other states restrict abortion 2022-04-08T04:00:00Z Spirit is a no-frills carrier that relies on fares stripped down to the lowest possible level, supplemented by charges for extras such as booking through a call center, a strategy known as unbundling. Analysis: JetBlue faces struggle in selling Spirit takeover bid to investors 2022-04-07T04:00:00Z I have toiled away at retail positions and been tied to a headset in call centers — jobs where employers saw me as a warm body and little more. Opinion | The lessons in the Applebee’s email 2022-04-04T04:00:00Z Inside the Planned Parenthood call center, which helps coordinate funding for patients at both clinics, close to a dozen staff members sit at attention, logging their calls on brand new black monitors with still-shiny keyboards. Inside the plan to create an abortion refuge for a post-Roe era 2022-03-28T04:00:00Z Also doing business as National Health Agents, the company automatically transferred consumers who pushed a button or stayed on hold to a call center that offered them insurance products. District joins FCC investigation of robocall scams 2022-03-29T04:00:00Z For instance, she explained, an off-site call center used to handle phone calls. 'We can't pay what the market demands': Community clinics struggle to hire, retain workers 2022-03-17T04:00:00Z Advocates predict that if Medicaid programs move hastily, they will have too many erroneous addresses and call centers will be overwhelmed. Millions of vulnerable Americans likely to fall off Medicaid once the federal public health emergency ends 2022-03-14T04:00:00Z Right now, the crisis line is answered by a patchwork national network of more than 180 call centers, often nonprofits, that juggle several hotlines and rely on both paid counselors and volunteers. As a Crisis Hotline Grows, So Do Fears It Won’t Be Ready 2022-03-13T05:00:00Z The call center has yet to turn any patients away, according to Planned Parenthood. Inside the plan to create an abortion refuge for a post-Roe era 2022-03-28T04:00:00Z He also pledged to launch a network of specialized care and call centers to help answer veterans’ questions about burn pit exposure. Biden wants to expand health care for vets exposed to burn pits; activists say it’s not enough 2022-03-08T05:00:00Z After telling the voice assistant that they need to talk to a doctor, people will be connected to a Teladoc call center and then get a call back from a physician. Amazon's voice assistant Alexa to start seeking doctor help 2022-02-28T05:00:00Z Ms. Ostashevska, at the warehouse call center, said the updates are a reminder of why to keep backing the fight from Lviv. Lviv mobilizes as Ukraine’s key Western fallback 2022-03-06T05:00:00Z The only call center in South Carolina, for instance, until recently operated out of an old, dark basement, near a boiler room. As a Crisis Hotline Grows, So Do Fears It Won’t Be Ready 2022-03-13T05:00:00Z Volunteers reach out person-to-person to Russians with phone calls, emails and text messages, he said, and send videos and pictures of dead soldiers from the invading force from virtual call centers. Ukraine digital army brews cyberattacks, intel and infowar 2022-03-04T05:00:00Z The arrival of the backlogged bills has caught many motorists by surprise, with thousands flooding the agency’s customer call center. Maryland waives late fees on unpaid tolls until Nov. 30 2022-02-24T05:00:00Z Poddar’s debut novel loosely follows Dia, a 20-something Hindu Indian woman who toils at a Mumbai call center while secretly dreaming of fulfilling her Bollywood dreams and moving to the United States for business school. Review: A novel set in L.A. and Mumbai aims to reinvent the South Asian immigrant novel 2022-02-25T05:00:00Z But in 2001, just before the dot-com bubble burst, Amazon shut down the Seattle call center and relocated the work to sites in Tacoma, West Virginia and India. Do Today’s Unions Have a Fighting Chance Against Corporate America? 2022-02-17T05:00:00Z Many are repeat callers — and, data shows, call centers can resolve about 80 percent of crises without further intervention, like sending the police. As a Crisis Hotline Grows, So Do Fears It Won’t Be Ready 2022-03-13T05:00:00Z India’s GNP grew 1.2 percent last month purely from increased call center volume from Virginians afraid of critical race theory. Style Invitational Week 1476: Matchless humor — show us some Googlenopes 2022-02-17T05:00:00Z With these, you can rent a unit online or contact a call center and work with an agent to choose and lease space. What to know about renting a storage unit 2022-02-15T05:00:00Z Investigators say the victims, mainly vulnerable seniors, are targeted by criminals in Jamaica who use phone numbers stolen from call centers in Montego Bay, where foreign companies have customer service operations. Jamaica gang trial tests new anti-crime laws amid wave of violence 2022-02-14T05:00:00Z He saw the closure of the call center as a business decision but also as union-busting, which Amazon denies. Do Today’s Unions Have a Fighting Chance Against Corporate America? 2022-02-17T05:00:00Z In December, the Biden administration authorized a one-time influx of $282 million to upgrade infrastructure and fortify call centers, bringing many more online. As a Crisis Hotline Grows, So Do Fears It Won’t Be Ready 2022-03-13T05:00:00Z That can strain call centers that, like many industries, are having difficulty meeting staffing needs. Faxes and Snail Mail: Will Pandemic-Era Flaws Unleash Improved Health Technology? 2022-02-13T05:00:00Z Companies outsource labor all the time, from call centers to school tutors thousands of miles away from the consumer. Reselling gig work is TikTok’s newest side hustle 2022-02-09T05:00:00Z Such airlines rely on offering a fare stripped back to its lowest possible level, topped up by charges for extras like booking through a call center, a strategy known as unbundling. Indigo's Franke bets on winning cost formula for Frontier-Spirit airline 2022-02-08T05:00:00Z The Department of Licensing has opened a call center to handle questions about the incident: 855-568-2052. Personal info from WA state licensing agency database may already be on the ‘dark web’ 2022-02-08T05:00:00Z Jennifer Battle, who runs a Houston call center that answers the Lifeline, worked on the original plans for 988, thinking that it would be an “amazing” upgrade. As a Crisis Hotline Grows, So Do Fears It Won’t Be Ready 2022-03-13T05:00:00Z Wyden called on those government pilots to be expanded, alongside a call center operation for verifying people over video calls. IRS abandons facial recognition plan after firestorm of criticism 2022-02-07T05:00:00Z IRS call centers have been equally useless, answering only 1 in 10 calls last tax season. Opinion | The IRS should not make you scan your face to see your tax returns 2022-02-06T05:00:00Z In Tennessee, the GOP supermajority in the Legislature recently signed off on giving $3 million to the Human Coalition to set up call centers to serve as “virtual clinics” in Nashville, Memphis and Knoxville. Millions in tax dollars flow to anti-abortion centers in US 2022-02-05T05:00:00Z Positions subject to layoffs span the claims process — from call center staff to those who review disputed claims or investigate suspected fraud to supervisors, Demerice said. Washington unemployment agency to cut nearly 800 staff as federal funds run out 2022-02-04T05:00:00Z When the Lifeline began in 2005, its calls were routed to pre-existing call centers, many of which added it to their roster of numbers despite the lack of funding because it aligned with their mission. As a Crisis Hotline Grows, So Do Fears It Won’t Be Ready 2022-03-13T05:00:00Z If you live in King County and do not have a health care provider, call the county’s COVID-19 call center, which is open daily between 8 a.m.-7 p.m. at 206-477-3977. What to do with your at-home COVID test results 2022-02-02T05:00:00Z Lawmakers’ suspicions were piqued by a voicemail recording that Gosch said was left on a member of the committee’s phone and picked up audio from a supervisor at the Ohio call center. SD impeachment committee subpoenas AG’s staff, prosecutors 2022-01-31T05:00:00Z Whyte of the National Council on Problem Gambling said its call centers have never been busier and he is increasingly concerned about the influx of new bettors — and the lack of resources for problem gamblers. Sports betting will keep booming in 2022, but some see risks in growth 2022-01-14T05:00:00Z The new arrangement works well for Rosie Hardy, a call center worker for Capital One in Tampa. Banks Tiptoe Toward Their Cloud-Based Future 2022-01-03T05:00:00Z West Virginia’s lone call center answering the Lifeline, First Choice Services, also answers more than 15 other numbers, including ones for gambling, tobacco and drug and alcohol addiction, most with volume rising during the pandemic. As a Crisis Hotline Grows, So Do Fears It Won’t Be Ready 2022-03-13T05:00:00Z Matthew Wood, 37, a call center operator in Nampa, Idaho, said he has gotten more involved in local politics since the start of the pandemic, demanding fewer restrictions. 1 in 3 Americans say violence against government can be justified, citing fears of political schism, pandemic 2022-01-01T05:00:00Z Angel Kane, who owns and operates the call center called Grand Solutions, Inc., can be heard on the recording saying, “The governor’s actually involved in this so that’s why it’s more specific.” SD impeachment committee subpoenas AG’s staff, prosecutors 2022-01-31T05:00:00Z Even more troubling, maybe it’s the occasional power outage that disconnects me from the security call center, because my home phones, which use internet, are dead. What to consider when shopping for a home security system 2021-12-29T05:00:00Z The state has added staff to its call centers and expanded operating hours. Jobless workers in Maryland wage another legal battle over unemployment benefits 2021-12-23T05:00:00Z But after the number changes to 988 — a shift that involves upgrading telecom infrastructure and bringing more call centers online — use of the hotline is expected to grow exponentially over the next few years. As a Crisis Hotline Grows, So Do Fears It Won’t Be Ready 2022-03-13T05:00:00Z It approved a narrower requirement for safe rooms in most new schools, as well as emergency facilities like police stations and 911 call centers. How the Building Industry Blocked Better Tornado Safeguards 2021-12-22T05:00:00Z A 911 outage this month that affected about 20 call centers spanning seven counties in Washington state was caused by an error in a vendor’s network router, officials said Wednesday. 92 calls were affected during multicounty 911 outage in Washington state 2021-12-22T05:00:00Z Thaddeus gave up his job as a supervisor in the call center of a bank where he had worked for more than a decade. ‘A Blessing and a Relief’: How Four Families Used the Child Tax Credit 2021-12-21T05:00:00Z They predict call center demand will skyrocket once the new system is in place and people know about it. 988 suicide phone hotline getting $282M to ease July launch 2021-12-20T05:00:00Z “It’s vital that phone companies prevent these outages wherever possible and provide prompt and sufficient notification to 911 call centers” AT&T, Lumen Technologies, and Intrado weren’t just probed for failed 911 calls. FCC settles with Verizon, AT&T, and others over failed 911 calls 2021-12-19T05:00:00Z One recurring theme is that problems that used to be solved quickly and directly were now being handled by call centers where staff stick to scripts and lack authorization to fix issues. T-Mobile customer service is getting as bad as the rest 2021-12-07T05:00:00Z About half of the 2,000 or so callers, she said, were directed to the correct call center and the remaining were routed to an alternative 911 call center. 92 calls were affected during multicounty 911 outage in Washington state 2021-12-22T05:00:00Z Nuance primarily sells transcription technology that is popular among doctors and call centers that want to automate note-talking. EXCLUSIVE EU antitrust regulator seeks input on Microsoft's $16 bln Nuance deal 2021-12-07T05:00:00Z The rest of the money, $105 million, will go to build up staffing at local call centers. 988 suicide phone hotline getting $282M to ease July launch 2021-12-20T05:00:00Z The FCC also reports that it opened an investigation as to whether these companies alerted the affected 911 call centers of the outages in a timely manner. FCC settles with Verizon, AT&T, and others over failed 911 calls 2021-12-19T05:00:00Z An information technology modernization project eight years behind schedule exacerbated the situation, leaving claimants reliant on physical mail and call centers that a recent audit found were still only answering 12% of calls. This worker got jobless benefits; Virginia wants them back 2021-11-25T05:00:00Z CenturyLink, he said, also failed to notify its call centers of the outage, as required by law. 92 calls were affected during multicounty 911 outage in Washington state 2021-12-22T05:00:00Z The FCC said Tuesday that as part of the settlement, Bellevue-based T-Mobile US will also commit to improving communications of outages to emergency call centers, among other measures. T-Mobile to pay $20M after outage led to failed 911 calls 2021-11-23T05:00:00Z Target distribution and call centers will have some staff on Thanksgiving Day, Target said Monday, but stores will remain closed. Target will keep stores closed on Thanksgiving for good 2021-11-22T05:00:00Z “It’s vital that phone companies prevent these outages wherever possible and provide prompt and sufficient notification to 911 call centers when they do occur.” FCC settles with Verizon, AT&T, and others over failed 911 calls 2021-12-19T05:00:00Z Target distribution and call centers will have some staff on Thanksgiving Day, Target said Monday, but stores will remain closed. Target will keep stores closed on Thanksgiving for good 2021-11-22T05:00:00Z “I hate them,” said Corey Hill, a call center director from nearby Avon who said he often gets stuck behind confused out-of-towners. These Americans Are Just Going Around in Circles. It Helps the Climate. 2021-11-20T05:00:00Z To cope with the loss, Graham started a national call center at Rutgers University called Vets4Warriors, which allows service members to speak to a veteran within 30 seconds. The Wounded Warrior Experience: How veterans are coping with the withdrawal from Afghanistan 2021-11-19T05:00:00Z We have 4,800 employees and we have a captive call center of 1,200 people, so it depends on how you want to define it, but it’s around 5,000. Why the future of work is the future of travel, with Airbnb CEO Brian Chesky 2021-11-16T05:00:00Z In August, The Wall Street Journal reported that Delta’s call center staffing was down 50 percent. 275 Minutes on Hold: Why Airline Customer Service Still Can’t Keep Up 2021-11-12T05:00:00Z To drive up those numbers, a New Jersey state vaccine call center sent 3 million text messages to vaccinated residents with information about booster shots and fielded nearly 47,000 calls to a dedicated hotline. Booster shots are most popular in poorly vaccinated states where coronavirus rages 2021-11-11T05:00:00Z The call center software maker gave investors a solid profit forecast after beating analysts’ third-quarter financial forecasts. PayPal, TripAdvisor fall; General Electric, Zynga rise 2021-11-09T05:00:00Z For example, jobs at its domestic call center are now fully remote. Retailers Scramble to Attract Workers Ahead of the Holidays 2021-11-08T05:00:00Z The new special “911 Crisis Center” tracks the action at a call center outside Cleveland. What to watch on TV: ‘Doctor Who,’ ‘Narcos: Mexico,’ the World Series and more 2021-10-31T04:00:00Z Rahul has been instructed to do so in order to make American callers more comfortable and maybe disguise the fact that the call center has been offshored to somewhere far, far away. Is It OK for My Boss to Use a Fake Identity With Customers? 2021-10-19T04:00:00Z Funding will also be available to provide call center support, create public service announcements and match vaccine providers to school districts. Small Needles and Short Lines: Biden’s Plan to Vaccinate Young Children 2021-10-20T04:00:00Z On a recent day, Whiting serviced one of her largest accounts, an AT&T call center in Meridian, Idaho. Who maintained the plants when COVID-19 closed offices? This longtime Boise business 2021-10-08T04:00:00Z However, the department is faced with a challenge other communities across the country are facing in call centers. Short-staffed 911 call centers lead to longer waits in emergencies 2021-10-06T04:00:00Z Meanwhile, thousands of legitimate claimants waited months for benefits to be approved, often frustrated they could not reach someone at the Employment Development Department’s overwhelmed call centers. New California laws aim to combat fraud in jobless benefits 2021-10-05T04:00:00Z Zoom sought to acquire Five9, whose call center software is used by more than 2,000 companies across the globe to interact with their clients, offering more products beyond its flagship teleconferencing. Analysis: Zoom's abandoned Five9 deal shows hurdles to expansion 2021-10-04T04:00:00Z And when you called back it sounded like in the background there were a ton of people in a call center? Burned by an online, phone or email scam? Tell us your story 2021-10-01T04:00:00Z Hogan said confusing federal guidance on who can get boosters led state leaders to launch a call center earlier this week to contact Marylanders who are eligible. Over 15 percent of eligible Marylanders have gotten coronavirus vaccine booster shots, officials say 2021-09-30T04:00:00Z The state agency ended up hiring more than 2,500 workers for new call center and processing jobs and creating a new filing portal for the Pandemic Unemployment Assistance program. Scammers got nearly 30% of Arizona virus unemployment pay 2021-09-30T04:00:00Z AT&T’s union employees include workers at cellphone stores, call centers and technicians. AT&T to require vaccines for 90,000 of its union workers 2021-09-29T04:00:00Z Today, she works in a call center and uses WhatsApp to communicate with her daughter in Salt Lake City; she has a prosthetic leg but lacks health insurance. Opinion | Adoptees Have the Same Right to Citizenship as Biological Children 2021-09-23T04:00:00Z She got her real estate license to rent apartments to fellow students and worked as a valet and at a call center. How, exactly, do influencers make money? And how much? She'll tell you 2021-09-23T04:00:00Z The call center helped schedule more than 30,000 appointments for booster shots. Over 15 percent of eligible Marylanders have gotten coronavirus vaccine booster shots, officials say 2021-09-30T04:00:00Z Amazon’s own demographic data shows that in 2020, nearly 63% of its warehouse and call center workers were Black, Latino, Native American or multiracial, while just over 18% of its corporate and tech workers were. Amazon’s workforce split sharply along the lines of race, gender and pay, new data indicates 2021-09-22T04:00:00Z The alleged leader of the scam, Angela Mirabella, owned a network of debt relief businesses based in Orange County that operated call centers that promised to reduce or eliminate federal student loan debt, Bonta said. State announces charges in alleged student loan debt relief scam with more than 19,000 victims 2021-09-21T04:00:00Z Angelica Rivera, 33, a call center agent for a health care facility in New Jersey, dedicated a flag to a colleague, Karla Pope, a nurse who died of the virus in January. Memorial Along National Mall Offers Stark Reminder of Virus’s Toll 2021-09-17T04:00:00Z I was surprised to read in the Sept. 13 Metro article “Utility is facing a call logjam” about the long wait times customers are experiencing with Washington Gas’s call center. Opinion | Washington Gas should have its own customer service 2021-09-17T04:00:00Z Fahd used the alias Frank Zhang, according to the DOJ, and persuaded the AT&T employee to recruit other employees at its call center in Bothell, Washington, to help with the elaborate scheme. Man who unlocked nearly 2 million AT&T phones gets 12 years in prison 2021-09-17T04:00:00Z Proxy advisory firm Institutional Shareholder Services on Friday recommended a vote by shareholders against Zoom Video Communications Inc's $14.7 billion deal for cloud-based call center operator Five9 Inc , citing growth concerns. Proxy advisor ISS seeks vote against Zoom-Five9 deal on growth doubts 2021-09-17T04:00:00Z Prosecutors have accused Mirabella, as well as four call center managers and two sales agents, of stealing more than $6,130,000 from the victims, including 3,000 who lived in California. State announces charges in alleged student loan debt relief scam with more than 19,000 victims 2021-09-21T04:00:00Z Washington Gas spokesman Brian Edwards said the company has hired a new call center contractor, a process he said the company has sped up. Washington Gas leaves customers on hold for hours, cites call center contractor 2021-09-11T04:00:00Z The company placed much of the blame on the contractor running the call center. Opinion | Washington Gas should have its own customer service 2021-09-17T04:00:00Z “The most common violation is the sheer number of employees present at a particular work time in these call centers,” he said. Your call was important to Glen Palaje. It may have cost him his life. 2021-09-09T04:00:00Z Some companies have gone further: Multinational call center company Teleperformance drew criticism after pressuring employees in Colombia to sign a contract allowing the company to install cameras in their home workspaces, NBC News found. Here are all the ways your boss can legally monitor you 2021-09-09T04:00:00Z The call centers also allegedly used personal identifying information that the borrowers disclosed to make changes to their Federal Student Aid accounts without their permission. State announces charges in alleged student loan debt relief scam with more than 19,000 victims 2021-09-21T04:00:00Z A modernized EDD will have robust fraud protections, the ability to provide Californians direct deposit payments, automated claims processing, expanded call center hours and an effective online customer service portal. Vaccines, unemployment, housing, drought: Where top recall candidates stand on the issues 2021-09-05T04:00:00Z This enables them to spread their costs over multiple clients, presumably resulting in lower costs compared with an in-house call center. Opinion | Washington Gas should have its own customer service 2021-09-17T04:00:00Z In Baguio City, where an outsourcing company doctor died after an office outbreak in March, hundreds of cases were traced to two major call centers where agents shared common dormitories. Your call was important to Glen Palaje. It may have cost him his life. 2021-09-09T04:00:00Z U.S. embassies in Mexico, South Korea, India and elsewhere operated virtual call centers to handle the deluge of emails and calls on the evacuations. Over 24 hours in Kabul, brutality, trauma, moments of grace 2021-09-04T04:00:00Z Each victim either paid or was scheduled to pay the call centers upfront fees and monthly fees of more than $1,000 for services, prosecutors said. State announces charges in alleged student loan debt relief scam with more than 19,000 victims 2021-09-21T04:00:00Z Then Hurricane Ida hit, and the 911 call center crashed, failing its first major test. 911 calls after Ida went unanswered in New Orleans due to ‘antiquated’ technology 2021-08-30T04:00:00Z Perhaps it would be worth spending some more money for an in-house call center. Opinion | Washington Gas should have its own customer service 2021-09-17T04:00:00Z In another call center in the same city, former agent Jeffrey Banate said that when some workers were let off duty at the beginning of lockdown, their paid leave was docked. Your call was important to Glen Palaje. It may have cost him his life. 2021-09-09T04:00:00Z On Monday morning, officials asked for residents who fled the city to hold off on their return because the 911 call centers were not operable. New Orleans police arrest looters after Ida knocks out power: 'This will not be tolerated' 2021-08-30T04:00:00Z At noon Sunday, enough communication lines were back up to transfer 911 calls from the cellphones back to the administrative phones at the call center in Waverly. Tennessee flood response aided by out-of-town cellphones 2021-08-26T04:00:00Z Dr. Fauci highlighted a toll-free call center, 877-332-6585, and website — www.covid19treatmentguidelines.nih.gov — where people can learn more about the treatment and ways to get it. WH highlights monoclonal antibodies as ‘underutilized’ virus treatment 2021-08-24T04:00:00Z Philadelphia time and does not open call centers on the weekends. Some Vanguard loyalists decry lost checks and service lapses as the investment giant hits $8 trillion in assets 2021-08-23T04:00:00Z The call centers received a warning and were threatened with temporary closure. Your call was important to Glen Palaje. It may have cost him his life. 2021-09-09T04:00:00Z Representatives for EDD said it is still working to get all mail to a document management center each day, initiate quality controls, track appeal decisions and complete updates to the call center system. Newsom's other COVID-19 recall vulnerability: California's broken unemployment system 2021-08-18T04:00:00Z No matter what they did, the call center kept getting overwhelmed. The robot will see you now: Health-care chatbots boom but still can’t replace doctors 2021-07-26T04:00:00Z “Is it a challenge hiring and staffing call centers right now? Yes, it is,” Brady acknowledged. Column: Some companies think customers are OK with lousy service. Think again 2021-08-03T04:00:00Z With ballots due Aug. 3, the campaigns are showing up at doorsteps, farmers markets and storefront call centers to spread their solutions for inequality, policing and homelessness. Mayoral candidates sprint to reach Seattle voters as primary election deadline draws near 2021-08-01T04:00:00Z “We finish the university and what kind of jobs can we find? Working in a call center or in a restaurant. And with COVID, everything has gotten worse.” Pandemic-era Latin America: Inequality, despair, upheaval — and a potential lost generation of youth 2021-07-29T04:00:00Z By day, he works at a call center, speaking in a cheerful, caring tone to retirees across the United States about their Medicare insurance. Deported Veterans Long to Return From Exile. Some Will Get the Chance. 2021-07-26T04:00:00Z It is close to signing a lease on a 30,000-square-foot call center space in southern Florida, they said. Flush from Reddit rally, GameStop plots store revival 2021-07-22T04:00:00Z More than two-thirds of survey respondents cited this as their main beef when it comes to dealing with call centers. Column: Some companies think customers are OK with lousy service. Think again 2021-08-03T04:00:00Z A former employee at a driver support call center said dozens of part-time seasonal workers with little training were assigned to oversee issues for millions of drivers. Fired by bot at Amazon: ‘It’s you against the machine’ 2021-07-03T04:00:00Z Today, when Big Tech spreads its wings to places without enough talent, universities, quality of life and tolerance it means low-end operations such as data centers, call centers and Amazon warehouses. Pandemic didn’t rob superstar cities like Seattle of their appeal, so heartland cities will still struggle 2021-07-02T04:00:00Z Blueacorn rented call centers and trained hundreds of temporary workers to troubleshoot. How Two Start-Ups Reaped Billions in Fees on Small Business Relief Loans 2021-06-27T04:00:00Z The law and a companion Federal Communications Commission regulation require telephone carriers to enable calls to 988 and empower states to set up call centers by July 2022. Calling mental health workers, not police, to deal with mental health crises 2021-06-18T04:00:00Z Connect America, like all other call center operators, hasn’t had an easy time during the pandemic. Column: Some companies think customers are OK with lousy service. Think again 2021-08-03T04:00:00Z Human Coalition, another contractor, is largely a call center and marketing operation that tries to intercept women seeking an abortion who don't typically search for pregnancy support services. An anti-abortion program will receive $100 million in the next Texas budget 2021-06-19T04:00:00Z Many workers have moved on to less strenuous jobs that don’t require such late nights and long shifts, such as in call centers or in retail or other customer service roles. British Restaurants Are Battling a Staff Crisis, Worsened by Brexit 2021-06-11T04:00:00Z The company keeps its customer call center in-house, and even the partners will get on the line to help consumers who are not tech-savvy. This streaming service is for cord-cutters in Middle America 2021-05-25T04:00:00Z Shortly after her work at the call center ended, she was evicted from her condo — another stain on her credit. When No Landlord Will Rent to You, Where Do You Go? 2021-05-20T04:00:00Z Some business settings like call centers are already doing this. Should Alexa Read Our Moods? 2021-05-19T04:00:00Z Hall’s friend Brenda Tate, 71, crossed paths with McCarthy years ago when she worked as a campaign call center manager at a GOP headquarters where McCarthy was sometimes present. Biden’s aid programs help buttress McCarthy’s district despite GOP leader’s complaints about ‘socialist’ spending 2021-05-18T04:00:00Z By nightfall, after a day of picketing outside a Hyattsville call center, the Amalgamated Transit Union announced that the workers would be back on the job Saturday and that negotiations would resume. MetroAccess contract dispatchers end strike over wages, easing concerns over disruptions for the disabled 2021-05-14T04:00:00Z Several lawmakers decried systematic issues with the benefits process, including a call center that they say often presents laid-off workers with incorrect or conflicting information. More than 13,000 District unemployment claimants missed payments this spring 2021-05-12T04:00:00Z The setbacks that led to Niffenegger’s life outside — a word she prefers to “homeless,” which she can’t bring herself to say — started in early 2019, when she lost her job at a call center. When No Landlord Will Rent to You, Where Do You Go? 2021-05-20T04:00:00Z At the time, prosecutors said the Police Department employees — which included five 911 call center operators and a police officer — received thousands of dollars in payments in exchange for the information. ‘Bro I Robbed Everyone’: 3 N.Y.P.D. Officers Charged in Bribe Scheme 2021-05-11T04:00:00Z For example: Nearly all state-level employment agencies experienced historic levels of calls from concerned claimants this past year, he said, but many failed to sufficiently increase staffing in their call centers. Stalled payments, conflicting answers: D.C. unemployment woes trigger investigation 2021-05-08T04:00:00Z The response was swift: calls for a boycott, threats of store pickets and a deluge of complaints to its call center that jammed its phone lines. Patagonia shows corporate activism is simpler than it looks 2021-05-09T04:00:00Z The companies Codice and Capitol Bridge, which work with the call center, submitted written testimony but did not attend the hearing. More than 13,000 District unemployment claimants missed payments this spring 2021-05-12T04:00:00Z "Local government employees are really working hard, as are the call center staff so I ask that people refrain from issuing complaints as much as possible," Kono told reporters on Friday. Unused COVID shots piling up in Japan amid slow rollout 2021-05-07T04:00:00Z Hall of Fame Behavioral Health will offer a concierge call center and crisis line to match treatment and counseling services with an accredited network of providers nationwide. Hall of Fame creating behavioral health program for players 2021-05-06T04:00:00Z Ting told Saenz that people are still spending hours without success trying to get through to the EDD call center for help with claims. California's jobless claim backlog is growing again, sparking opposition to proposal for new agency 2021-05-05T04:00:00Z The state also is offering in-person appointments and other help with ID.me through its call center at 303-536-5615. System for unemployment benefits exposes digital divide 2021-05-02T04:00:00Z Asked whether call center staff are evaluated based on the accuracy of information they provide, Morris-Hughes said that they are graded on other measures but that accuracy is “not a requirement of their contract.” More than 13,000 District unemployment claimants missed payments this spring 2021-05-12T04:00:00Z The companies receiving the contracts employ security guards, food workers, janitors, call center workers, nursing assistants and computer support technicians, among others. Biden Orders $15 Minimum Wage for Federal Contractors 2021-04-27T04:00:00Z He worked in a call center, selling tickets to shows at Lincoln Center. Bob Fass, ’60s counterculture curator and radio pioneer, dies at 87 2021-04-26T04:00:00Z HealthPoint’s call center immediately began reverse calling patients who fit the government’s recommendations. Whole-person health care eases vaccination hesitancy | Provided by HealthPoint 2021-04-23T04:00:00Z The call centers allegedly bribed telemedicine companies, which in turn bribed doctors to prescribe the devices for patients who didn’t need them. 5 charged, 2 others plead guilty in health care fraud scheme 2021-04-23T04:00:00Z Hogan said Maryland is enhancing the capabilities of its state call center to answer questions and book appointments for mass vaccination sites. Hogan announces new initiatives to focus vaccination efforts 2021-04-21T04:00:00Z The state’s call center received more than 23,000 inquiries on Monday, as well, up from a daily average of about 7,000 calls, the data showed. Virginia’s emergency alert on coronavirus vaccine availability startles some 2021-04-20T04:00:00Z The health department has launched a call center to answer vaccine questions and set up appointments for those without internet access or limited tech skills. Amid hesitancy, Louisiana gets creative in vaccine outreach 2021-04-16T04:00:00Z The glitch identified this week is in addition to other longstanding issues that unemployed people are continuing to report, including overwhelmed and clogged phone lines at the agency call center. Lawmakers push reforms at state unemployment agency as the jobless face new delays 2021-04-15T04:00:00Z Kimbrough was working at a call center, ironically enough, at a hospice provider in Colorado. Perspective | Caring for dying loved ones is a luxury few can afford. I was lucky. 2021-04-08T04:00:00Z But weeks went by, and every time Ms. Mendez phoned a call center at the Office of Refugee Resettlement, which is responsible for sheltering migrant children, she heard that her daughter’s case was “pending.” ‘I Have No Idea Where My Daughter Is’: Migrant Parents Are Desperate for News 2021-04-09T04:00:00Z The call center aims to assist those who have been unable to navigate online scheduling systems for vaccine doses, either because they don’t have internet access or aren’t tech savvy. Louisiana launches statewide COVID-19 vaccine call center 2021-04-08T04:00:00Z They drove to the call center where she works to deliver it. A city wrestled down an addiction crisis. Then came COVID-19 2021-04-07T04:00:00Z That was when the call centers went into action, according to the police and analysts. Using Shame, Lending Apps in India Squeeze Billions Out of the Desperate 2021-03-26T04:00:00Z Volunteers worked a call center on site on Saturday to remind people of their appointments and to determine whether people faced any barriers in getting to the vaccination site, Beans said. One shot, free transportation and on-site child care: How groups in D.C. are working to vaccinate people in hard-hit Ward 8 2021-04-03T04:00:00Z Appointments for both clinics will be set up through D.C.’s online portal and call center, Bowser said. Maryland expanding vaccine eligibility to all adults, D.C. to do so April 19 2021-04-05T04:00:00Z Under Indigo’s ownership, Frontier installed a new management team, including Mr. Biffle, and sharply cut costs by renegotiating contracts and outsourcing its call center, lost baggage services, catering and other functions. Frontier Airlines I.P.O. Signals a Travel Industry Recovery 2021-04-01T04:00:00Z The Connecticut Department of Public Health also announced a $5.3 million plan to expand call center services for the state’s Vaccine Appointment Assist Line. Vaccine outreach efforts to target 10 Connecticut cities 2021-03-27T04:00:00Z The Maryland Department of Health said in a statement that the call center reported an influx of calls about slots for non-eligible people but “no appointments are currently being scheduled.” Northam to ease some restrictions as Maryland, Virginia announce new mass vaccination sites 2021-03-23T04:00:00Z I mean, I talked to a bunch of consultants who get these calls to come in and automate, you know, the call center or the finance department at big companies. The robots are coming for your office 2021-03-23T04:00:00Z The Office of Unemployment Insurance will also open a new call center next month, hiring 20 daytime employees and adding 40 more employees to work the afternoons, nights and weekends. Some Kentuckians stuck in a loop waiting for unemployment 2021-03-21T04:00:00Z The transition to a new tolling system statewide, which will include a new call center this spring, will add capacity to respond to customer inquiries, officials said. Beware, Maryland toll road drivers: Invoices for 23 million unpaid trips are hitting the mail 2021-03-19T04:00:00Z She scours the job ads every day, growing frustrated with the offerings in sectors where she’s qualified, such as receptionist positions or other office work, or call centers. Working women pay highest price in economy crushed by COVID 2021-03-14T05:00:00Z An IRS call center agent told White on Wednesday that “over 7 million returns were sent to the Error Resolution System to buy time.” The IRS is behind in processing nearly 7 million tax returns, slowing refunds as it implements new stimulus 2021-03-12T05:00:00Z He’ll also tout a federal website and call center that will help people find those sites. Biden to states: Make all adults eligible for vaccine by May 1 2021-03-11T05:00:00Z There are plans to add a second call center. Some Kentuckians stuck in a loop waiting for unemployment 2021-03-21T04:00:00Z Meanwhile, the agency’s customer call centers are overwhelmed with inquiries from people who are opening the invoices. Beware, Maryland toll road drivers: Invoices for 23 million unpaid trips are hitting the mail 2021-03-19T04:00:00Z Northwell Health operates its own ambulances and emergency call center, so they moved dozens of patients each day into other parts of the health network that were not overloaded with coronavirus patients. ‘Silver lining’: Hospitals keep practices born in COVID rush 2021-03-11T05:00:00Z “We sounded a little like a call center for a bit,” she said. Hunting for a Leftover Vaccine? This Site Will Match You With a Clinic. 2021-03-09T05:00:00Z Within a few months, the dot-com bubble that fueled the rise of Amazon burst, and the company shut down the call center. Amazon fights aggressively to defeat union drive in Alabama, fearing a coming wave 2021-03-09T05:00:00Z |
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英语例句辞典收录了117811条英语例句在线翻译词条，基本涵盖了全部常用单词及词组的例句翻译及用法，是英语学习的有利工具。