Trained on complaint messages and other unstructured data, they may be able to offer customer-support workers flexibility, or even perform tasks themselves.

经过投诉信息和其他非结构化数据的训练，他们可以为客户支持人员提供灵活性，甚至可以自己执行任务。

That advantage has proved less formidable in the context of generative AIs, because foundation models are trained on the voluminous unstructured data of the web.

在生成式人工智能的背景下， 这种优势已被证明不那么强大，因为基础模型是在网络上大量的非结构化数据上训练的。