I mean, pension programs and, you know, the, the customer service at that time, wasn't very good.

我的意思是，养老金计划，你知道，当时的客户服务不是很好。

Japan has a well-developed social security system that includes pension programs, healthcare services, and long-term care support.

日本拥有完善的社会保障体系，包括养老金计划、医疗服务和长期护理支持。

People are realizing that their pension programs are no longer guaranteed, that companies are using increasingly part-time workers and contract workers.

人们意识到他们的养老金计划不再有保障，公司正在使用越来越多的兼职工人和合同工。