And another problem that's very common is overbooking.

另一个很常见的问题是超售。

Certainly. And another problem that's very common is overbooking.

当然。另一个非常常见的问题是超额预订。

Multiply that by a million flights per airline per year, and overbooking adds up fast.

将其乘以每家航空公司每年 100 万个航班，超额预订会迅速增加。

Some argue that overbooking is unethical.

一些人认为超额预订是不道德的。

One answer, Dr. Ariely says, is to implement more prohibitions on overbooking.

Ariely 博士说，解决办法之一是实施更多的超额预订禁令。

The vast majority of overbookings in the U.S. last year, around 97% were solved voluntarily.

去年美国的绝大多数超额预订， 约 97% 是自愿解决的。

When overbooking flights, most airlines use sophisticated revenue management systems to choose which seats to oversell.

在超售航班时，大多数航空公司使用复杂的收入管理系统来选择要超售的座位。

Many of these airlines tend to not overbook as much, due to the low rates of no-shows, around roughly 5%.

由于未出现率很低（大约 5%）， 其中许多航空公司往往不会超额预订。

In this example, that's 198 tickets, from which the airline will probably make $48,774, almost 4,000 more than without overbooking.

在这个例子中， 有 198 张机票，航空公司可能从中赚取 48, 774 美元，比没有超售时多出近 4, 000 美元。

These are all symptoms of overbooking, a practice where businesses and institutions sell or book more than their full capacity.

这些都是超额预订的症状，这是一种企业和机构销售或预订超过其全部容量的做法。

Airlines have been deliberately overbooking flights for decades.

几十年来， 航空公司一直在故意超额预订航班。

So we were basically overbooking every flight by a hundred people, as we were all booking everyone, we lost a little bit of money on that, but you know, it was, it was a kind of a big success from the very get-go.

所以我们基本上每次航班都超额预订了一百个人，因为我们都预订了每个人， 我们在这方面损失了一点钱， 但你知道，它是，从一开始就取得了巨大的成功.