Yeah. Nine times out of ten, staying calm is probably the best option, isn't it?

对。通常保持冷静是最好的选择，对吧？

It's so powerful because nine times out of ten, you expect yourself to go down in flames.

这种感觉是很强大的，因为以往你总认为自己会把事情搞砸。

Nine times out of ten we can solve the problem over the phone.

【nine】我们基本上都可以通过电话来解决问题。