Somebody who doesn't understand what emotional labor is.

- 不明白情绪劳动是什么的人。

And I think that's why talking about emotional labor is so important.

我认为这就是为什么谈论情绪劳动如此重要。

So if that's what emotional labor is, or is it?

那么，如果这就是情感劳动，还是吗？

There's another way that I've seen the term emotional labor being used.

我还通过另一种方式看到“情绪劳动”一词的使用。

Today's special is emotional labor with a side of bread.

今天的特色是带有面包面的情感劳动。

However, if you look for it, you can find emotional labor across many industries, especially in the service sector.

然而，如果你仔细寻找， 你会发现许多行业都存在情感劳动，尤其是在服务业。

Thanks to researchers like Dr. Hochschild, we know a lot about the people performing emotional labor, but what about those receiving it?

感谢霍克希尔德博士等研究人员的帮助，我们对进行情绪劳动的人有了很多了解，但是那些接受情绪劳动的人呢？

And something that I noticed is that there's some service industries where people just expect more emotional labor from workers than others.

我注意到，在某些服务行业，人们期望员工比其他行业提供更多的情感劳动。

In this video I learned from emotional labors, leading researcher and read 1,156 reviews on the internet to figure out if y'all even notice it happening.

在这段视频中， 我从首席研究员的情感劳动中学习，并阅读了互联网上的 1,156 条评论， 以了解你们是否都注意到了这种情况的发生。

All right, so I finished reading all of the reviews and I think I've actually changed my perspective on emotional labor, just a little bit.

好吧，我读完了所有的评论， 我想我实际上已经改变了我对情感劳动的看法，只是一点点。

All right, so the thing that I felt at the restaurant like being super friendly to guests was a part of the job is actually an example of emotional labor.

好吧，所以我在餐厅感受到的对客人超级友好是工作的一部分实际上是情感劳动的一个例子。

(soft music) Now it took about two Google searches before realizing that the thing that I'm talking about is emotional labor, which is a term created by Dr. Arlie Russell Hochschild.

（轻音乐）现在我在谷歌上搜索了两次才意识到我所说的是情感劳动，这是阿莉·拉塞尔·霍赫希尔德博士创造的一个术语。

Now, emotional labor is often overlooked by customers because of social expectations and the way that it's commonly used to disarm and create a sense of ease.

现在，由于社会期望以及它通常用于解除武装和创造轻松感的方式，情感劳动经常被客户忽视。

And I agree, because it turns the conversation away from the fact that workers have to perform emotional labor to meet job requirements, not to be your friend.

我同意， 因为这将话题从这样一个事实转移开：工人必须进行情感劳动来满足工作要求，而不是成为你的朋友。

She then extended that concept to the workforce and defined emotional labor as the work employees do to evoke or suppress healing or emotion in the service of doing paid work.

然后，她将这一概念扩展到劳动力，并将情感劳动定义为员工为从事有偿工作而进行的唤起或抑制治愈或情感的工作。

That kind of emotional labor can be taxing for anybody, but perhaps especially so for these young applicants who haven't had enough time on this world to process the terrible things that have happened to them.

这种情绪劳动对每个人都是繁重的，尤其是对于年轻的申请人来说，他们在这个世上还没有足够的经验处理眼前的糟心事。

I should preface that I'm sure that this person is really lovely, but check this out, asking for consent for emotional labor even from people with whom you have a longstanding relationship should be common practice.

我应该在序言中说， 我确信这个人真的很可爱，但请检查一下， 即使是与您有长期关系的人， 请求情感劳动的同意也应该是常见的做法。