No ground or air communication is working, and we are not receiving any information about our relatives. We don't know what to do.

地面通信和空中通信都失灵，我们没有收到关于亲人的任何消息，我们不知道怎么做。

In the upper Neelam area where my relatives live they experienced a snowfall of approximately 11 to 12 feet and there is no access to the areas, no ground or air communication is working.

在我的亲戚居住的上尼拉姆地区，他们那里有大约11到12英尺的降雪，没有进入该地区的通路，没有地面或空中通讯。